Karmen McMillan
Rockville,MD
Summary
Highly organized, dependable, and result-driven Medical Support Assistant and military veteran with a positive attitude. Successfully manages multiple priorities and is willing to take on added responsibilities to meet team goals. Possesses an active Secret security clearance and seeks a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities within a collaborative setting. Offers solid skills in customer relations and resilience to handle challenges in fast-paced and diverse environments as an orderly and committed Administrative Assistant. With over 13 years of experience in fast-paced settings, demonstrates competence in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Maintains a positive and upbeat demeanor with excellent communication skills. Able to comfortably multitasks and prioritize work-loads with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
- Direct liaison between patient, staff, and technicians when scheduling for Radiology and Imaging Science departments including Cardiology with National Institutes of Health and contributing to annual budget of $187 billion in drug applied research
- Maintain administrative files in network shared folders such as C drives to track individual personnel qualification standard documents
- Maintained and actively monitored reporting systems within integrated reporting systems of clinical center to ensure accuracy of patient scans for faultless electronic medical record data collection.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at facility
- Trained onboarding three medical support assistants in departmental and clerical duties to ensure positive patient care effectiveness
- Troubleshoot scheduling conflicts between staff and department calendars
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
- Used strong technical management, program management and cross-group collaboration skills to lead diverse functional teams.
- Assisted in benefits administration to foreign affiliates and their dependents with embassy-approved training affiliation agreements for U.S Sponsored temporary duty or training assignments
- Responded to customer requests for products, services, and company information.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Applied variety of strategic frameworks to analyze problems and guide solutions Advocated for staff members, helping to identify and resolve conflicts within DEERS/RAPIDs offices
- Restocked supplies and submitted purchase orders over $9k maintain stock levels of 96%.
- Collaborated with managers to identify and address employee relations issues.
- Sought ways to improve processes and services provided.
Certified Dental Technician
RnD Dental (Private practice)
06.2021 - 08.2021
- Utilized proper authorization and usage of PHI to access insurance companies for procedural payment
- Assisted primary general dentist in daily functions in private practice such as chair side assistance, scheduling patients, checking in/checking out patients, verifying insurance, obtaining digital radiography, sterilization of instruments, restocking supply, and providing emergency care under supervision of doctor
- Managed over 25 calls per day from patients to set daily appointments per individual patient records
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Hospital Corpsman
Department of Defense- USN
10.2011 - 06.2020
- Maintained 29 departmental training records while conducting quarterly record audits, leading to zero discrepancies and 100% compliance with Joint Commission as well as Occupational Safety and Health Administration standards.
- Prepared and maintained PQS and required training reports of staff to update higher authority for practice adherence.
- Supervised seven administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention to 98% and 100% promotion rate.
- Used Microsoft Excel and Microsoft Office to create presentations, reports and spreadsheets
- Spearheaded Periolase MVP-7 surgical laser for pilot program SOP Graduate Medical Education and Naval Postgraduate Dental School residents which led to $300,000 recapture in lost assets
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Implemented agreed Department of Defense Memorandums of Understanding for military service members regarding contractual service obligations to four trainee status Nurse Corps students.
- Assembled admissions pages and added new pages to patients' charts. Directly assisted 4 AEGD residents in comprehensive dental care in multiple specialties in regards to GME program requirements.
- Transported patients in emergency and non-emergency care by leading 4 subordinate health care teams during COVID-19 pandemic.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Utilized medical instruments to perform minor surgeries and other procedures.
Education
Bachelor of Applied Health Science -
Arizona State University
Tempe, AZ01.2023
Associate of Applied Health Science - undefined
American Military University
Charlestown, WV01.2015
Skills
- Leadership
- Patient-focused care
- Data Analysis
- Cybersecurity Awareness
- Appointment Scheduling
- Microsoft Office Suite proficiency
- Training and Development
- Policy Implementation
- Operations and Planning
- Customer Service
- Patient Communication
- Medical office administration
Accomplishments
- Recipient of the Patient Services and Support Department's Mission Support Team/ NIH Directors Award for outstanding dedication to patient care and cross training in multiple disciplines for administrative support.
- Recognized a patient safety concern related to Radiology Stat phone system and discovered all the Radiology STAT phones were out of order/prompted immediate attention for repairs for continuation of safely performed patient care and immediate response to emergency teams.
- Military Outstanding Service Award
- Navy and Marine Corps Achievement Medal (2x)
- Letter of Commendation
- Global Warfare on Terrorism Medal
- Associate Professional Human Resources certification (Pending 10 Oct 2024)
Certification
- Agile Scrum Master
- Agile Scrum Pro
- RMA - Registered Medical Assistant
- Certified Dental Assistant
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR (pending)
Awards
- Navy and Marine Corps Achievement Medal (2)
- Volunteer Service Medal
Timeline
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
Certified Dental Technician
RnD Dental (Private practice)
06.2021 - 08.2021
Hospital Corpsman
Department of Defense- USN
10.2011 - 06.2020
Bachelor of Applied Health Science -
Arizona State University
Associate of Applied Health Science - undefined
American Military University
- Agile Scrum Master
- Agile Scrum Pro
- RMA - Registered Medical Assistant
- Certified Dental Assistant
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR (pending)
Similar Profiles
Karmen McMillanKarmen McMillan
Medical Support Assistant at Department of Health and Human ServicesMedical Support Assistant at Department of Health and Human Services
Eric BrownEric Brown
Grants Management Specialist at Department of Health and Human ServicesGrants Management Specialist at Department of Health and Human Services
Alfreda DoddAlfreda Dodd
Eligibility Specialist at State of Michigan - Department of Health and Human ServicesEligibility Specialist at State of Michigan - Department of Health and Human Services