Karmen McMillan
Rockville,MD
Summary
Highly organized, dependable, and result-driven Medical Support Assistant and military veteran with a positive attitude. Successfully manages multiple priorities and is willing to take on added responsibilities to meet team goals. Possesses an active Secret security clearance and seeks a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities within a collaborative setting. Offers solid skills in customer relations and resilience to handle challenges in fast-paced and diverse environments as an orderly and committed Administrative Assistant. With over 13 years of experience in fast-paced settings, demonstrates competence in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Maintains a positive and upbeat demeanor with excellent communication skills. Able to comfortably multitasks and prioritize work-loads with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
- Direct liaison between patient, staff, and technicians when scheduling for Radiology and Imaging Science departments including Cardiology with National Institutes of Health and contributing to annual budget of $187 billion in drug applied research
- Maintain administrative files in network shared folders such as C drives to track individual personnel qualification standard documents
- Maintained and actively monitored reporting systems within integrated reporting systems of clinical center to ensure accuracy of patient scans for faultless electronic medical record data collection.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at facility
- Trained onboarding three medical support assistants in departmental and clerical duties to ensure positive patient care effectiveness
- Troubleshoot scheduling conflicts between staff and department calendars
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
- Used strong technical management, program management and cross-group collaboration skills to lead diverse functional teams.
- Assisted in benefits administration to foreign affiliates and their dependents with embassy-approved training affiliation agreements for U.S Sponsored temporary duty or training assignments
- Responded to customer requests for products, services, and company information.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Applied variety of strategic frameworks to analyze problems and guide solutions Advocated for staff members, helping to identify and resolve conflicts within DEERS/RAPIDs offices
- Restocked supplies and submitted purchase orders over $9k maintain stock levels of 96%.
- Collaborated with managers to identify and address employee relations issues.
- Sought ways to improve processes and services provided.
Certified Dental Technician
RnD Dental (Private practice)
06.2021 - 08.2021
- Utilized proper authorization and usage of PHI to access insurance companies for procedural payment
- Assisted primary general dentist in daily functions in private practice such as chair side assistance, scheduling patients, checking in/checking out patients, verifying insurance, obtaining digital radiography, sterilization of instruments, restocking supply, and providing emergency care under supervision of doctor
- Managed over 25 calls per day from patients to set daily appointments per individual patient records
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Hospital Corpsman
Department of Defense- USN
10.2011 - 06.2020
- Maintained 29 departmental training records while conducting quarterly record audits, leading to zero discrepancies and 100% compliance with Joint Commission as well as Occupational Safety and Health Administration standards.
- Prepared and maintained PQS and required training reports of staff to update higher authority for practice adherence.
- Supervised seven administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention to 98% and 100% promotion rate.
- Used Microsoft Excel and Microsoft Office to create presentations, reports and spreadsheets
- Spearheaded Periolase MVP-7 surgical laser for pilot program SOP Graduate Medical Education and Naval Postgraduate Dental School residents which led to $300,000 recapture in lost assets
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Implemented agreed Department of Defense Memorandums of Understanding for military service members regarding contractual service obligations to four trainee status Nurse Corps students.
- Assembled admissions pages and added new pages to patients' charts. Directly assisted 4 AEGD residents in comprehensive dental care in multiple specialties in regards to GME program requirements.
- Transported patients in emergency and non-emergency care by leading 4 subordinate health care teams during COVID-19 pandemic.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Utilized medical instruments to perform minor surgeries and other procedures.
Education
Bachelor of Applied Health Science -
Arizona State University
Tempe, AZ01.2023
Associate of Applied Health Science - undefined
American Military University
Charlestown, WV01.2015
Skills
- Leadership
- Patient-focused care
- Data Analysis
- Cybersecurity Awareness
- Appointment Scheduling
- Microsoft Office Suite proficiency
- Training and Development
- Policy Implementation
- Operations and Planning
- Customer Service
- Patient Communication
- Medical office administration
Accomplishments
- Recipient of the Patient Services and Support Department's Mission Support Team/ NIH Directors Award for outstanding dedication to patient care and cross training in multiple disciplines for administrative support.
- Recognized a patient safety concern related to Radiology Stat phone system and discovered all the Radiology STAT phones were out of order/prompted immediate attention for repairs for continuation of safely performed patient care and immediate response to emergency teams.
- Military Outstanding Service Award
- Navy and Marine Corps Achievement Medal (2x)
- Letter of Commendation
- Global Warfare on Terrorism Medal
- Associate Professional Human Resources certification (Pending 10 Oct 2024)
Certification
- Agile Scrum Master
- Agile Scrum Pro
- RMA - Registered Medical Assistant
- Certified Dental Assistant
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR (pending)
Awards
- Navy and Marine Corps Achievement Medal (2)
- Volunteer Service Medal
Timeline
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
Certified Dental Technician
RnD Dental (Private practice)
06.2021 - 08.2021
Hospital Corpsman
Department of Defense- USN
10.2011 - 06.2020
Bachelor of Applied Health Science -
Arizona State University
Associate of Applied Health Science - undefined
American Military University
- Agile Scrum Master
- Agile Scrum Pro
- RMA - Registered Medical Assistant
- Certified Dental Assistant
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR (pending)
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