Kasmira Pope
Bowie
Summary
Detail-oriented professional with a strong background in project management, quality assurance, and legal compliance. Proven ability to coordinate eDiscovery projects, ensuring timely completion and adherence to regulatory standards.
Overview
19
19
years of professional experience
Work History
Administrative Secretary/Legal Assistant
AFL-CIO
Washington
05.2024 - Current
- Execute rigorous quality evaluations to guarantee precise performance measures in litigation support.
- Oversee several projects by prioritizing tasks effectively, ensuring on-time completion.
- Manage scheduling for meetings and events across various departments.
- Organize and maintain electronic and physical filing systems for documents.
- Coordinate the efforts of others in response to the discovery request, and provide regular reports and metrics on the status of each phase of the project.
- Ensure requirements and deadlines are defined and met for phases of eDiscovery projects and tasks within Relativity, including processing, hosting, and productions.
- Proactively manage user expectations by recognizing and anticipating user needs, and adapting capabilities to consistently meet project requirements.
- Delegate appropriate workflow tasks, including data management, constructing search queries, processing, production, and quality control.
- Manage multiple concurrent tasks while keeping leadership, attorneys, and support staff informed of the status.
- Coordinate technical aspects with strategic and legal aspects for all assigned projects and matters involving electronic discovery.
- Organize legal documents in the company filing systems and databases.
Quality Assurance Manager
Blackfish Federal
Landover
06.2022 - 05.2024
- Trained team members on quality control processes and best practices for testing.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Reviewed current standards and policies.
- Extensive experience with exemptions (B)(4) and (B)(6) regarding processing FOIA requests to ensure they are within Federal Regulations.
- Created, edited, and updated project manuals and technical documentation used by the entire Quality Assurance team.
- Revised SOP Manual to incorporate updates reflecting changes in department policies and procedures.
- Streamlined and arranged tasks to effectively achieve service goals.
- Partnered with team members to identify emerging opportunities.
Senior Task Leader
HeiTech Services
Landover
11.2021 - 06.2022
- Analyzed customer demands rapidly and competently.
- Documented task completion times for each team member to monitor productivity
- Developed comprehensive documents detailing step-by-step instructions for task completion.
- Facilitated resolution of team conflicts through provision of constructive criticism and alternative strategies.
- Defined clear objectives for projects to track advancement and review final outcomes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Records Management Specialist
PN Automation
Landover
02.2021 - 11.2021
- Secured confidential manufacturer and patient information through eMDR (Electronic Device Reporting program) utilizing exemptions (B)(4) and (B)(6).
- Ensured electronic content remains legal, secure, and accessible for relevant internal and external parties.
- Logged data and assembled documents, spreadsheets, reports, and supplementary materials.
- Upheld confidentiality of sensitive data and guaranteed secure management consistently.
Senior Administrative Assistant
Marriot International, Inc.
Bethesda
11.2019 - 09.2020
- Coordinated executive schedules and meetings for senior management teams to optimize time management.
- Streamlined interdepartmental communication to enhance collaboration.
- Managed office supplies and inventory, ensuring consistent operational efficiency.
- Developed and maintained organized filing systems for crucial documents.
- Monitored emails in general mailbox accounts for effective routing.
- Provided comprehensive administrative support to senior management team.
- Scheduled meetings, appointments, and events to accommodate executives' agendas.
Executive Administrative Assistant
Choice Hotels International
Rockville
11.2016 - 11.2019
- Processed accounts payable and receivable transactions accurately within deadlines.
- Ordered catering and delivery services for meetings and conferences.
- Maintained confidentiality of sensitive information to protect business operations.
- Managed incoming mail by prioritizing urgent items for prompt action.
- Monitored inventory levels and ordered office supplies as needed.
- Collaborated with teams to identify and discuss new opportunities.
- Worked with cross-functional groups to achieve organizational goals.
Paralegal
Merna Law Group
Virginia Beach
11.2015 - 05.2016
- Updated case management and client account databases to ensure accuracy.
- Maintained client files in compliance with established protocols.
- Identified customer needs quickly, delivering prompt solutions.
- Executed daily responsibilities with precision and efficiency.
- Consistently followed oral and written instructions.
- Demonstrated strong telephone etiquette while managing challenging calls.
Legal Assistant
Glasser and Glasser
Norfolk
04.2014 - 05.2016
- Ensured compliance with established procedures for filing paperwork.
- Filed clients' legal documents in appropriate courts for timely processing.
- Organized legal documents within company filing systems and databases for efficient retrieval.
- Maintained confidentiality regarding all client-related information.
Account Recovery Specialist
CKS Management
Chesapeake
09.2012 - 04.2014
- Collaborated with delinquent account holders to reconcile accounts through approved channels.
- Processed customer payments in compliance with established company policies.
- Conducted research to locate updated addresses for delinquent customers using credit bureaus.
- Negotiated payment arrangements to bring accounts current for customers.
- Tracked case activity using software programs, including Excel and CRM systems.
- Facilitated credit extensions and waivers to enhance customer relationships.
- Contributed to development of strategies aimed at reducing customer delinquency rates.
Culinary Specialist
United States Navy
Norfolk
05.2007 - 05.2011
- Organized diverse command functions, including receptions for 300 distinguished visitors and high-ranking U.S. officials.
- Monitored food temperatures and cold-storage areas to ensure compliance with safety standards.
- Executed cooking techniques such as braising, roasting, poaching, and sautéing.
- Trained new employees on cooking methods and food safety practices.
- Ensured adherence to health department regulations for food storage and preparation.
- Supervised line cooks to enhance skills and improve team performance.
- Oversaw food preparation according to established recipes and quality standards.
- Conducted quality control checks on all cooked foods prior to customer service.
Education
Bachelor of Science - Legal Studies
South University
Virginia Beach, VA06-2016
Associate of Science - Paralegal Studies
Everest College
Chesapeake, VA04-2012
Skills
- Project management
- Document management
- Scheduling coordination
- Electronic discovery
- Quality assurance
- Legal compliance
- Customer relationship management
- Interdepartmental communication
- Expense reporting
- Effective communication
- Time management
- Team collaboration
- File management
- Document preparation
- Administrative support
- Calendar management
- Database entry
- Microsoft Office Suite
- Workflow management
- Database management
- Records management systems
Timeline
Administrative Secretary/Legal Assistant
AFL-CIO
05.2024 - Current
Quality Assurance Manager
Blackfish Federal
06.2022 - 05.2024
Senior Task Leader
HeiTech Services
11.2021 - 06.2022
Records Management Specialist
PN Automation
02.2021 - 11.2021
Senior Administrative Assistant
Marriot International, Inc.
11.2019 - 09.2020
Executive Administrative Assistant
Choice Hotels International
11.2016 - 11.2019
Paralegal
Merna Law Group
11.2015 - 05.2016
Legal Assistant
Glasser and Glasser
04.2014 - 05.2016
Account Recovery Specialist
CKS Management
09.2012 - 04.2014
Culinary Specialist
United States Navy
05.2007 - 05.2011
Bachelor of Science - Legal Studies
South University
Associate of Science - Paralegal Studies
Everest College