Katelynn Poch
Frederick
Summary
Dynamic professional with a strong background in customer service and organizational skills, honed at Madrones as a To-Go Server and Expediter. Adept at problem-solving, I thrive in fast-paced environments while delivering exceptional service and maintaining effective communication with team members and customers alike.
Overview
4
4
years of professional experience
Work History
To-Go Server and Expediter
Madrones
Frederick
06.2023 - Current
- Organized and tracked to-go orders.
- Responded promptly to customer inquiries and took orders via phone.
- Verified that prepared food met requirements, and plates were accurately finished (including condiments and sides).
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Ensured compliance with health safety standards for all food handling procedures.
- Communicated effectively between the kitchen staff and servers regarding order status.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Received payments, returned accurate change and closed checks in POS system.
Assistant Teacher
Elite Feet Dance Studio
Frederick
09.2021 - Current
- Assisted in educating students aged 3 to 13.
- Accommodated students with special needs by assisting one-on-one, allowing the core teacher to keep her focus on the rest of the class.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Maintained effective working relationships with staff members, students and parents.
Education
High School Diploma -
Frederick High School
Frederick, MD05-2025
Skills
- Customer service
- Time management
- Problem solving
- Money handling
- Organizational skills
- Adaptability
- Communication
Affiliations
- Frederick High School's High Fidelity Show Choir.
- Frederick High School's Concert Choir.
- Frederick High School Concert Band.
- Frederick High School's Spring Musicals
- Attendance at Elite Feet Dance Studio for 14 years, competing with them for 8 years.
- Participation in National Honor Society, National English Honor Society, National Science Honor Society, Tri-M Music Honor Society, and National Society of High School Scholars.
Accomplishments
- Dance Captain, and Student Director of the High Fidelity Show Choir
- Vice President of the Tri M Music Honor Society
- Honored with the National School Choral Award
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
To-Go Server and Expediter
Madrones
06.2023 - Current
Assistant Teacher
Elite Feet Dance Studio
09.2021 - Current
High School Diploma -
Frederick High School
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