Katerin Membreno
Montgomery Village
Summary
Results-oriented professional specializing in staff training and performance coaching. Focused on enhancing operational efficiency and fostering effective communication and team collaboration. Experienced Apprentice with practical skills and a strong ability to apply knowledge in real-world scenarios. Committed to continuous improvement and problem-solving.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Apprentice
Chipolte
Burtonsville
07.2017 - Current
- Trained new staff on procedures and workflows, facilitating smoother onboarding.
- Collaborated with team members to enhance service delivery during busy shifts.
- Operated kitchen equipment safely and effectively during peak hours.
- Followed food safety guidelines during food preparation and handling.
- Maintained organization, cleanliness, and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Embraced ongoing education and learning opportunities to develop new skills.
- Worked closely with mentors to understand project objectives.
- Built and sustained effective relationships with apprentices, colleagues, customers, and suppliers to foster a positive work environment.
- Provided technical support to senior team members by researching solutions to problems.
- Learned and applied industry-specific software and tools for project management.
Manager
Bethesda Bagels
Rockville
06.2021 - 11.2024
- Implemented operational procedures that streamlined workflow and improved overall efficiency.
- Managed inventory levels to ensure timely supply orders for ingredients, supporting uninterrupted operations.
- Coached, mentored, and trained team members, enhancing job performance and fostering skill development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to create a positive work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.1
Education
CNA
Cambridge Nursing
Gaithersburg, MD02-2022
High School Diploma -
GAITHERSBURG HS
Gaithersburg, MD06-2018
Skills
- Food safety
- Quality assurance
- Technical troubleshooting
- Work site organization
- Safety
- Staff training
- Performance coaching
- Time management
- Multitasking
- Team collaboration
- Effective communication
- Written communication
- Relationship building
- Team collaboration
- Honest and ethical
- Multitasking
Languages
Spanish
Full Professional
English
Professional
Certification
Food safety license
Timeline
Manager
Bethesda Bagels
06.2021 - 11.2024
Apprentice
Chipolte
07.2017 - Current
CNA
Cambridge Nursing
High School Diploma -
GAITHERSBURG HS