Katerina Giordani
Forest Hill
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist/Consultant
Aruba Sun and Spa
Abingdon
11.2024 - 05.2025
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Ensured that products were adequately stocked in accordance with company standards.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Explained the benefits of using different types of tanning beds and lotions.
- Processed payments from customers using cash registers or POS systems.
- Advised clients on the best sunless tanning methods available in the salon.
- Greeted customers and provided information about tanning services.
- Organized appointment schedules for customers, ensuring timely service delivery.
Receptionist/Certified Tanning Consultant
Glow - The Bronzing Studio
Forest Hill
05.2023 - 07.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured that products were adequately stocked in accordance with company standards.
- Processed payments from customers using cash registers or POS systems.
- Advised clients on the best sunless tanning methods available in the salon.
- Developed marketing strategies to increase brand awareness within the local community.
Education
Esthetician License -
Aveda Institute
Bel Air, MD05-2024
High School Diploma -
Bel Air High School
Bel Air, MD05-2023
Skills
- Time management expertise
- Product knowledge
- Customer service
- Team collaboration
- Effective communication
- Attention to detail
- Organizational skills
- Positive and professional
About Myself
- I love spending time with my family, friends and my dogs! I love country music and enjoy going to different concerts year round!
Timeline
Receptionist/Consultant
Aruba Sun and Spa
11.2024 - 05.2025
Receptionist/Certified Tanning Consultant
Glow - The Bronzing Studio
05.2023 - 07.2023
Esthetician License -
Aveda Institute
High School Diploma -
Bel Air High School
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