Katherin Ortez Ramos
Temple Hills
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
Lebanese Taverna
Washington
02.2023 - 03.2026
- Managed daily operations of a busy Mediterranean restaurant.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised staff to ensure exceptional customer service standards.
- Coordinated staff schedules to meet peak service demands effectively.
- Trained new employees on company policies and service techniques.
- Resolved customer complaints, ensuring satisfaction and loyalty retention.
- Organized inventory and maintained optimal stock levels for smooth operations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Collaborated with suppliers to negotiate terms and maintain quality ingredients.
- Implemented health and safety protocols in food preparation areas.
Manager on Duty
McDonald's Restaurant
Temple Hills
07.2018 - 02.2019
- Managed daily operations to maintain a clean and efficient restaurant environment.
- Supervised staff to ensure high-quality customer service and satisfaction.
- Coordinated team schedules to optimize labor and service levels during peak hours.
- Trained new staff on company policies and procedures.
- Managed inventory levels and restocked supplies as needed.
- Ensured compliance with health and safety regulations consistently.
- Facilitated communication between team members and management effectively.
- Resolved customer inquiries and concerns promptly during shifts.
- Conducted shift meetings to discuss performance and expectations clearly.
- Maintained a clean and organized work environment at all times.
Skills
- Staff supervision
- Customer service
- Inventory management
- Health compliance
- Employee training
- Data analysis
- Security system monitoring
- Store operations
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Store Manager
Lebanese Taverna
02.2023 - 03.2026
Manager on Duty
McDonald's Restaurant
07.2018 - 02.2019