Katherine Burall
Baltimore
Summary
Dynamic and service-oriented professional with extensive experience in the hospitality industry, notably at Royal Sonesta Hotel. Excelled in multitasking and customer service, enhancing guest experiences through efficient service and a team-player attitude. Proven track record in suggestive selling and POS system management, contributing to seamless operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender
Alice’s Family Restaurant
05.2023 - Current
Server/bartender/barista
Royal Sonesta Hotel
02.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Texas Roadhouse
10.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/ Shift Lead
Denny’s
01.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Monitored and maintained up-to-date records of inventory levels.
- Managed efficient shift operations during peak business periods.
Shift Lead
Taco Bell
03.2018 - 09.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Server/Hostess
River Pub Italian Grille
07.2016 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Central Certified Technician License - Sterile Processing
The Community College of Baltimore County
Catonsville, MDSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Service-oriented mindset
- Suggestive selling
Timeline
Bartender
Alice’s Family Restaurant
05.2023 - Current
Server/bartender/barista
Royal Sonesta Hotel
02.2022 - 05.2023
Server
Texas Roadhouse
10.2019 - 07.2021
Server/ Shift Lead
Denny’s
01.2019 - 10.2019
Shift Lead
Taco Bell
03.2018 - 09.2018
Server/Hostess
River Pub Italian Grille
07.2016 - 03.2018
Central Certified Technician License - Sterile Processing
The Community College of Baltimore County
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