Katherine Castro
Greenbelt
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Skilled in eCW EMR system and fluent in Spanish, ensuring seamless communication and efficient operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Valora Medical Group
01.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Resolved customer issues quickly and notified manager immediately when problems escalated.
- Scheduled, coordinated and confirmed appointment.
- Answered multi-line phone system and managed calls by routing to proper extension or taking messages.
Patient Service Representative
Greater Baden Medical Service
08.2023 - 11.2023
- Took copayments and compiled daily financial records.
- Provided real-time interpretation serviced for Spanish speaking individuals.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Scanned completed forms, ID and insurance cards maintaining patient records up to date.
- Used eClinicalWorks EMR system to schedule appointments.
Machine Operator Technician
District Photo Inc
10.2021 - 08.2023
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Certified Medical Assistant Extern
Lakewood Family Clinic
03.2023 - 04.2023
- Ensured exam rooms were properly stocked with supplies and equipment necessary for patient care.
- Measured vital signs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Demonstrated knowledge of infection control protocols such as proper handwashing techniques and sterilization methods.
Education
Certified Medical Assistant -
Fortis College
Landover, MD04-2023
Skills
- Medical office administration
- Payment collection
- Medical terminology
- EMR
- Appointment scheduling
- Customer Service
- HIPAA guidelines
- Spanish fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Valora Medical Group
01.2024 - 05.2025
Patient Service Representative
Greater Baden Medical Service
08.2023 - 11.2023
Certified Medical Assistant Extern
Lakewood Family Clinic
03.2023 - 04.2023
Machine Operator Technician
District Photo Inc
10.2021 - 08.2023
Certified Medical Assistant -
Fortis College
Similar Profiles
Chantale MooreChantale Moore
Billing Specialist at Valora Medical Group (acquired Your Medical Home)Billing Specialist at Valora Medical Group (acquired Your Medical Home)
Gisselle FavelaGisselle Favela
Certified Medical Assistant at Valora Medical GroupCertified Medical Assistant at Valora Medical Group
Autumn GosartAutumn Gosart
Certified Medical assistant, Front desk, Referral Coordinator at Valora Medical GroupCertified Medical assistant, Front desk, Referral Coordinator at Valora Medical Group
Oluwabunmi FamuyideOluwabunmi Famuyide
Certified Nursing Assistant at Capitol City Rehabilitation and Care CenterCertified Nursing Assistant at Capitol City Rehabilitation and Care Center
Sabrina BuiSabrina Bui
Registered Nurse, Emergency Department at University of Maryland Capital Region Medical CenterRegistered Nurse, Emergency Department at University of Maryland Capital Region Medical Center