Katherine London
Parkville
Summary
Motivated Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Successful at team building, sales growth, customer growth, budgets and goals.
Overview
29
29
years of professional experience
1998
1998
years of post-secondary education
Work History
Retail Store Manager
Postman Plus Carney
Parkville
03.2015 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Developed and implemented effective merchandising strategies to attract customers.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Private Home Caregiver
Will Provide Upon Request
Towson
08.2009 - 12.2014
- Provided daily personal care and assistance with activities of daily living.
- Administered medications according to prescribed schedules and instructions.
- Maintained a clean, safe, and organized living environment for clients.
- Communicated effectively with family members about client status and needs.
- Collaborated with healthcare professionals to coordinate services for clients.
- Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
Customer Service Representative
London Insurance Agency
Baltimore
09.2001 - 08.2009
- Assisted clients with policy inquiries and claims processing.
- Managed customer accounts using agency-specific software systems.
- Resolved customer complaints through effective communication and problem-solving.
- Provided product information to clients regarding coverage options and benefits.
Receptionist / Assistant Manager
Assistance In Marketing
Towson
05.1997 - 08.2001
- Managed front desk operations and maintained a welcoming environment.
- Coordinated appointment scheduling and maintained calendar for staff.
- Assisted in handling customer inquiries and providing information about services.
- Supported marketing initiatives by preparing promotional materials for distribution.
- Handled diverse needs for clients in-person, by phone or through email.
Education
Towson High School
Towson, MDSome College (No Degree) - Business Administration + Nursing
CCBC
Catonsville, MDSkills
- Customer Service
- Staff Training
- Inventory & Scheduling Management
- Customer Relationship Management
- Problem Solving
- Effective Communication
- Time Management
- Decision Making
- Strong Multi-Tasking
- Dependable and Reliable
- Resourceful Nature
- Payment Processing
Timeline
Retail Store Manager
Postman Plus Carney
03.2015 - Current
Private Home Caregiver
Will Provide Upon Request
08.2009 - 12.2014
Customer Service Representative
London Insurance Agency
09.2001 - 08.2009
Receptionist / Assistant Manager
Assistance In Marketing
05.1997 - 08.2001
Towson High School
Some College (No Degree) - Business Administration + Nursing
CCBC