Katherine Madrid

• Serve as primary front office contact, greeting visitors, managing incoming calls, and directing inquiries with professionalism and efficiency

• Prepare official letters, legal paperwork, and compliance communications utilizing advanced software including Microsoft Word
• Manage multiple business email accounts ensuring prompt, accurate, and effective responses or resolutions of all inquiries
• Managed bilingual communication between departments and patient to ensure clarity.

• Coordinate scheduling, follow-ups, and daily workflow to support smooth office operations

• Supported patient education on treatment plans and healthcare procedures
• Communicate effectively with individuals and families to gather information, resolve concerns, and provide clear guidance

• Create, review and maintained detailed administration and clinical records including patient charts, reports and correspondence using multiple EMR systems

• Exercise sound judgment in handling sensitive situations and resolving routine issues independently

• Maintained organized filing systems and made records accessible
• Assisted in patient examinations and documented vital signs accurately
• Prepared examination rooms and maintained cleanliness and organization
• Administered medications and injections as directed by the physician
• Received and routed incoming calls and correspondence to promote timely communication.

• Main front office representative welcoming visitors handling incoming calls and directing inquiries with professionalism and efficiency
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Assisted in preparing reports and presentations for internal stakeholders.
• Provided administrative support to various departments within the organization.
• Provided assistance during special projects or events as needed.
• Responded to customer inquiries via phone or email in a professional manner.
• Assisted healthcare providers with patient examinations and treatment procedures.
• Sterilized medical instruments and ensured an organized clinical environment.
• Organized files and maintained office supplies to ensure efficient operations.

• Provided high-level customer service in a fast-paced, team-oriented environment
• Handled cash transactions and balanced registers to ensure accurate financial records
• Assisted with inventory tracking, supply ordering, and stock management
• Coordinated staff training and delegated daily tasks to optimize team performance
• Addressed and resolved customer concerns effectively to enhance satisfaction.
• Professionally, demonstrating strong interpersonal and problem-solving skills
• Maintained organized operational systems to streamline daily business needs