Summary
Overview
Work History
Education
Skills
Timeline
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Katherinne Reyes Guzman

Ft. Washington

Summary

Dynamic and results-driven professional with extensive experience at Fogo de Chão, excelling in customer service and problem-solving. Bilingual in Spanish and English, I foster positive guest interactions and collaborate effectively with team members to enhance dining experiences. Recognized for attention to detail and ensuring guest satisfaction in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server/Hostess

Fogo de Chão
Oxon Hill
08.2023 - Current
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted guests and provided menus.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Hostess

Rosa Mexicano
Oxon Hill
11.2021 - 05.2025
  • Provided menus to customers and answered questions regarding menu items.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Verified reservations and wait times with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Greeted guests upon arrival and escorted them to their tables.

Education

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
06-2022

Skills

  • Customer service
  • Attention to detail
  • Problem solving
  • Positive guest interactions
  • Great Communicator
  • Bilingual (Spanish and English)
  • Team worker

Timeline

Server/Hostess

Fogo de Chão
08.2023 - Current

Hostess

Rosa Mexicano
11.2021 - 05.2025

High School Diploma -

Oxon Hill High School

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Katherinne Reyes Guzman