Kathleen Beres
Crofton
Summary
Results-driven professional with expertise in customer engagement, territory management, and performance analysis. Proven track record in client acquisition and exceeding sales targets through strategic account management.
Professional, experienced field sales professional with strong focus on client relationships and driving business growth. Known for effective team collaboration and adaptability to changing market demands. Expertise in account management, strategic planning, and problem-solving. Highly reliable with result-oriented mindset, consistently delivering high standards in performance and client satisfaction.
Overview
32
32
years of professional experience
Work History
Field Account Manager
Grainger
Lanham, MD
01.2024 - Current
- Developed and maintained strong relationships with key customers to enhance satisfaction and loyalty.
- Executed account strategies to achieve sales targets and drive revenue growth across assigned territories.
- Analyzed customer needs and product performance to recommend tailored solutions for improved outcomes.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency in service delivery.
- Monitored account performance metrics, providing insights for strategic adjustments to meet business objectives.
- Exceeded sales targets by implementing effective territory management strategies and leveraging industry expertise.
Business Development Manager
Right At Home Health Care
Annapolis, MD
03.2016 - 12.2024
- Developed strategic partnerships with healthcare providers to expand service offerings and enhance client care.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
- Led cross-functional teams to implement targeted marketing strategies, resulting in increased brand awareness.
- Mentored junior staff on best practices for client engagement and relationship management.
- Collaborated with operations team to streamline processes, improving service delivery efficiency.
Case Manager
Anne Arundel Medical Center
Annapolis, Maryland
06.1994 - 05.2016
- Coordinated patient care plans, ensuring comprehensive support for diverse medical needs.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline service delivery.
- Developed and implemented community outreach programs to improve access to healthcare services.
- Mentored junior staff on case management best practices and effective communication techniques.
Education
Bachelor of Science -
Unniversity of Maryland-Baltimore County
Baltimore, MD06-1998
Skills
- Customer engagement
- Client acquisition
- Territory management
- Performance analysis
- CRM software proficiency
- Sales presentations
- Sales reporting
- Pipeline management
- Sales forecasts
- Business relationships
Timeline
Field Account Manager
Grainger
01.2024 - Current
Business Development Manager
Right At Home Health Care
03.2016 - 12.2024
Case Manager
Anne Arundel Medical Center
06.1994 - 05.2016
Bachelor of Science -
Unniversity of Maryland-Baltimore County