Kathleen Pensabene
Columbia
Summary
After obtaining a Bachelor of Science degree in American Sign Language and Deaf Culture from McDaniel College and gaining professional experience in customer service and back-office logistics, I am eager to apply my skill set in a role that combines office operations, customer service, and administrative support. I have demonstrated the ability to provide exceptional customer service, manage multiple projects, coordinate personnel, and develop successful strategies to achieve organizational objectives.
Overview
8
8
years of professional experience
Work History
Lead Cashier
Golf Galaxy
12.2020 - Current
- Handle transactions for customers
- Train new cashiers on their responsibilities
- Assist customers with equipment and instruction needs
- Maintain apparel fixtures/product placement
- Assisted in organization of inventory (hard goods, soft goods, accessories, footwear, and apparel) for entire store
- Lead audit teams during store inventory
Front Desk Receptionist
Baltimore Orthodontic Group
01.2024 - 02.2025
- Serviced patient needs including scheduling, payments, insurance inquiries, complaints, and emergency appointments
- Managed treatment contracts for new and existing patients
- Worked with insurance companies to ensure benefits and payments were properly processed
- Managed doctor and overall clinic schedules per practice guidelines
- Managed referrals, treatment reports, and email communications between doctor
Office Manager
Stark Truss Baltimore, LLC
03.2022 - 01.2024
- Resolved customer inquiries and complaints with timeliness and professionalism
- Implemented office procedures and streamlined processes
- Provided administrative support for executive staff, including scheduling, meetings, preparing agendas and taking meeting minutes
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Optimized office policies, meeting internal needs while upholding organizational standards
- Ensured compliance with applicable laws regarding employment practices
- Maintained filing systems to ensure accurate recordkeeping
- Prepared reports summarizing operational activities for upper-management review
Server
Mediterraneos
08.2017 - 12.2021
- Greeted and escorted guests to tables, fostering a warm welcome
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Presented menu and provided information about ingredients, reducing potential issues with food allergies
- Provided a high-level dining experience by serving food and drinks, refilling beverages, and maintaining a clean and orderly table
ASL Instructor
Club Dreams
01.2020 - 12.2022
- Developed a comprehensive American Sign Language curriculum to meet the needs of students with varied learning styles and abilities
- Adapted instructional materials for hearing impaired learners based on individual learning styles including auditory, visual or kinesthetic learning styles
- Assisted students in developing their signing fluency through practice sessions outside of classroom time
- Maintained accurate records of student attendance, grades and behavior reports
- Demonstrated an ability to effectively communicate in ASL, English and other languages as needed
- Established a safe learning environment where students could express themselves freely without fear of judgement or ridicule
- Monitored student progress, providing timely feedback on assignments and assessments
- Implemented strategies for reinforcing fundamental ASL concepts such as grammar rules and sentence structure
Education
Bachelor Of Arts - American Sign Language And Deaf Culture
McDaniel College
Westminster, MD12.2021
H.S. Diploma - College Prep
Lenape Regional HS
Medford, NJ06.2017
Skills
- Manager support
- Schedule coordination
- Customer service
- Office administration
Languages
American Sign Language
Professional Working
Timeline
Front Desk Receptionist
Baltimore Orthodontic Group
01.2024 - 02.2025
Office Manager
Stark Truss Baltimore, LLC
03.2022 - 01.2024
Lead Cashier
Golf Galaxy
12.2020 - Current
ASL Instructor
Club Dreams
01.2020 - 12.2022
Server
Mediterraneos
08.2017 - 12.2021
H.S. Diploma - College Prep
Lenape Regional HS
Bachelor Of Arts - American Sign Language And Deaf Culture
McDaniel College
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