Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Kate Byrne

North Potomac

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Store Manager

SNIFFERS Doggie Retreat
Rockville
04.2024 - Current
  • Supervised daily operations and staff scheduling for a pet care facility.
  • Managed inventory control and procurement of supplies and equipment.
  • Developed engaging marketing strategies to promote services and events.
  • Organized special events to enhance community engagement and client relationships.
  • Resolved customer complaints in a timely manner.

Customer Success Manager

Chesapeake Petroleum
Gaithersburg
01.2022 - 03.2024
  • Trained and mentored new team members to provide friendly customer service.
  • Created and implemented checklists to accurately communicate with multiple warehouses.
  • Drove customer escalations to resolution by engaging directly with clients.

Administrative Assistant

Chesapeake Petroleum
Gaithersburg
12.2019 - 01.2022
  • Verified accuracy of information and executed clarification of customers orders.
  • Handled irate customers and became their lesion.
  • Entered customers' financial status information into system.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Monitored past due accounts and pursued collections on outstanding invoices.

Manager

Sniffersdoggiedepot
Gaithersburg
06.2011 - 12.2019
  • Trained employees on additional job positions to maintain coverage of roles.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Built and maintained professional relationships with Veterinary professionals, community organizations and marketing partners.
  • Engaged with existing and potential clients to gain insight into needs.

Administrative Assistant

Chadsworth Homes
Rockville
02.2008 - 06.2011
  • Coordinated appointments, meetings and conferences.
  • Inventoried and ordered supplies for office.
  • Composed correspondence, reports and meeting notes.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Education

Education

Montgomery College
Rockville, MD

Skills

  • Problem-solving abilities
  • Accounts receivable
  • Inbound and Outbound Calling
  • Customer Relationship Management

Volunteer work

I volunteer with 2 local dog rescues. I foster dogs with Love Paws and do virtual home visits with Mastiffs To Mutts.

Timeline

Store Manager

SNIFFERS Doggie Retreat
04.2024 - Current

Customer Success Manager

Chesapeake Petroleum
01.2022 - 03.2024

Administrative Assistant

Chesapeake Petroleum
12.2019 - 01.2022

Manager

Sniffersdoggiedepot
06.2011 - 12.2019

Administrative Assistant

Chadsworth Homes
02.2008 - 06.2011

Education

Montgomery College
Kate Byrne