Kathryn Prigg
Glen Burnie
Summary
Dedicated professional seeking an administrative position where my supportive problem-solving skills, attention to detail, and ability to multitask can help in handling daily office activities, and provide optimum efficiency in a customer or client based environment.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Endodontics P.A.
Annapolis, MD
07.2022 - Current
- Answer and manage incoming calls and emails from both patients and referring doctors
- Contact insurance companies to verify insurance
- Patient check in: Verification of patient documentation, review new patient forms, prepare documents for dental assistants and dentist, scan paperwork into PBSENDO
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Educated patients about post operative and at home care for optimal outcomes
- Determine copay based on patient insurance coverage
- Collect fee from patient
- Create post-op report after each patient
- Maintained master calendar and scheduled new appointments based on provider availability
- Enter patient personal information into company database
- Receive and process payments via credit card and check
- Perform end of day duties including balancing daily payments received, patient account notation, and inter office communication
- Enter insurance payments received via check and direct deposits and calculate write off.
Operations Administrator
Pitt Ohio Express
Glen Burnie, MD
06.2019 - 07.2022
- Scheduled delivery appointments for residences, businesses, and government facilities (Pentagon, CIA, Secret Service)
- Created customer appointments
- Assisted customers in person
- Answered multi line phone and assisted clients with shipment changes
- Maintained up-to-date knowledge of customer accounts
- Resolved payment and order disputes
- Provided excellent technical support
- Track LTL shipments through MD, VA, and surrounding metropolitan areas
- Verify that the bill of lading (provides freights’ origin, destination, weight, commodity, and hazardous class) and driver end sheet match
- Review proof of delivery receipt – check time in and time out, date, drivers name and customer signature all completed within a specific timeframe
- Update orders per customer request
- Customer service provided via email and telephone
- Scan truck drivers’ books to create their manifest
- Daily reporting of contractual owner operator manifests.
- Data entry
- Scan documents
Specimen Collector
White Glove Drug & Alcohol Testing
Severna Park, MD
03.2018 - 05.2019
- Specimen Collector (CPC, BAT certified)
- Friendly, courteous demeanor throughout the intake process
- Facilitated the collection process
- Input daily results from five different office locations into Drug Pak database
- Reviewed data for accuracy before dispatching monthly invoices
- Created and mailed invoices
- Processed credit card payments via telephone
- Scheduled clients via email
- General office duties (i.e. photocopying, faxing, filing, answering the telephone, opening mail)
- Managed inventory and restocked office supplies and specimen kits
- Assisted in training new hires
Cashier
McDonald's
Severna Park, MD
09.2016 - 03.2018
- Offered opportunity to advance to a position as Crew Trainer
- Maintained and imparted knowledge of cashiering procedures
- Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach
- Pro-active problem solver to ensure timely and efficient service
- Developed customer loyalty through genuine rapport and exceptional service
Education
High School Diploma -
Severna Park High School
Severna ParkSkills
Calendar Management
Appointment Scheduling
Administrative Experience (6-10 years)
Phone etiquette
Confidential information handling
10 Key Typing
Scanning
Organizational Skills
Customer Complaint Resolution
Attention to Detail
Ability to multitask
Timeline
Front Desk Receptionist
Endodontics P.A.
07.2022 - Current
Operations Administrator
Pitt Ohio Express
06.2019 - 07.2022
Specimen Collector
White Glove Drug & Alcohol Testing
03.2018 - 05.2019
Cashier
McDonald's
09.2016 - 03.2018
High School Diploma -
Severna Park High School