Kathy Majano
Hyattsville,MD
Summary
Demonstrates attention to detail, professionalism and ability to coordinate different tasks while communicating in a timely manner. Hardworking and experienced with several years of serving as a supportive and integral employee in high volume client settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Security Officer
Institute Of Defense Analyses (IDA)
01.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted regular patrols of key areas to spot and control security concerns.
- Upheld secure conditions for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Bolstered security protections by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Badging Coordinator
Allied Universal Security Services
01.2024 - 02.2024
- Enhanced security measures by implementing thorough badging process for employees and visitors.
- Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
- Gathered and organized materials to support operations.
- Provided exceptional customer service, assisting individuals in completing the entry process quickly and accurately.
- Maintained safe environment by promptly deactivating lost or stolen badges.
- Managed inventory of supplies, keeping adequate stock levels to support daily operations without interruption.
- Assisted with investigations into security breaches, providing relevant badge access data as needed.
- Coordinated with management to create custom access levels for different departments and roles within organization.
- Adapted quickly to updates in technology, learning new software programs as required for efficient badge creation and management tasks.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Security Specialist
Allied Universal Security Services
07.2022 - 01.2024
- Contracted by a Big 5 multinational corporation, in a professional corporate environment.
- Train and practice safety protocols to establish positive, professional rapport with clients and visitors.
- Uphold client policy and procedures.
- Patrol, observe, and report all activity (i.e. mechanical, man-made) to superiors.
- Client mandated strict policy enforcement, requiring attentive and observant day-to-day operation.
- Train and direct other specialists in conducting proper company techniques.
- Awarded Employee of the Month for January 2023.
- Served in a client-side position and comported as such, in demeanor, professionalism, uniform, and speech.
Warehouse Associate
Amazon.com
05.2020 - 07.2022
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
- Maintained a clean and organized workspace to uphold safety standards.
- Sorted over thousands of products onto shelves according to type, weight, and size.
- Kept a consistent stow rate of 250-325.
Cashier/Barista
Altani Gelato & Coffee
04.2019 - 01.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun and positive environment.
Cashier
Walmart
07.2018 - 04.2019
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Processed POC transactions, including checks, cash, and credit card purchases.
- Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
- Operated cash register to record all transactions accurately and efficiently.
Cashier/Customer Service
PetSmart
07.2018 - 01.2019
- Executed company policy, procedures, and safety standards to ensure proper cleanliness and safety of the establishment and equipment.
- Answered questions about store policies and concerns to support a positive customer experience.
- Helped clients complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Interacted with four-legged customers and other types of animals.
Education
A.S - Cybersecurity
Prince George's Community College
Largo, MDHigh School Diploma - undefined
Northwestern High School
Hyattsville, MDSkills
- Customer Service
- Analytical Thinking
- Time Management
- Microsoft Suite
- Spanish (Native)
- Attention to Detail
Timeline
Security Officer
Institute Of Defense Analyses (IDA)
01.2024 - Current
Badging Coordinator
Allied Universal Security Services
01.2024 - 02.2024
Security Specialist
Allied Universal Security Services
07.2022 - 01.2024
Warehouse Associate
Amazon.com
05.2020 - 07.2022
Cashier/Barista
Altani Gelato & Coffee
04.2019 - 01.2020
Cashier
Walmart
07.2018 - 04.2019
Cashier/Customer Service
PetSmart
07.2018 - 01.2019
A.S - Cybersecurity
Prince George's Community College
High School Diploma - undefined
Northwestern High School
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