Katie Cullum
Frederick
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Frederick
06.2024 - 04.2026
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Trained staff on menu items and customer service protocols.
- Oversaw daily operations, ensuring adherence to company policies and enhancing operational consistency
- Managed inventory levels and coordinated supply orders to maintain stock availability and prevent shortages.
- Created staff schedules to align labor with peak business demands
- Monitored food safety standards to maintain health regulations compliance.
- Prepared menu items to ensure freshness and quality for customers.
- Receive and process telephone orders on computer system
Lab Technician
PSJ Orthodontist
01.2021 - 01.2024
- Prepared orthodontic materials for patient procedures and laboratory work.
- Collaborated with orthodontists to ensure quality control and adherence to specifications for lab products.
- Operated dental equipment to assist in creating custom appliances.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Provided technical guidance and training to new lab technicians.
- Assisted in managing inventory to maintain adequate stock levels and prevent shortages.
- Kept lab records up to date and accurate
- Maintained up-to-date records through efficient data entry processes.
- Organized and prepared lab sign-out sheets for efficient distribution and tracking.
Sales Associate
Sheetz
01.2021 - 12.2021
- Greeted customers and delivered personalized service to enhance shopping experience.
- Operated cash registers and processed customer transactions efficiently.
- Maintained cleanliness and organization of the sales floor and product displays.
- Serve and prepare quality food and beverages in a timely manner
- Followed strict cleaning policies and ensured safe food preparation practices.
Shift Leader
Pizza Hut
01.2018 - 12.2021
- Managed operations during shifts to provide seamless service.
- Supervised team members during peak shifts to maintain efficient service.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment
- Keep the restaurant clean, safe, and fun
- Follow company policies and procedures
Beauty Consultant/Cashier/Trainer
Target
01.2018 - 12.2021
- Guided customers in selecting and applying beauty products to meet their needs.
- Create a welcoming experience by authentically greeting all guests
- Resolved customer inquiries and complaints with professionalism and empathy
- Manage transactions at checkout and ensure customer satisfaction with products
- Ensure product availability by keeping the salesfloor replenished and organized
- Trained staff on effective strategies to consistently exceed sales goals.
- Created training materials to improve team knowledge and skills.
Education
Psychology -
Frederick Community College
07-2026
Nail Technology Program -
Award Beauty School
01-2021
High School Diploma -
Oakdale Highschool
06-2019
90 Hour Child Development Certification -
Skills
- Customer service
- Time management
- Communication skills
- Safety compliance
- Hardworking
- Organization
- Decision-making
- Attention to detail
- Empathy and compassion
- Log updating
- Food preparation and handling
Timeline
Assistant Manager
Domino's Pizza
06.2024 - 04.2026
Lab Technician
PSJ Orthodontist
01.2021 - 01.2024
Sales Associate
Sheetz
01.2021 - 12.2021
Shift Leader
Pizza Hut
01.2018 - 12.2021
Beauty Consultant/Cashier/Trainer
Target
01.2018 - 12.2021
Psychology -
Frederick Community College
Nail Technology Program -
Award Beauty School
High School Diploma -
Oakdale Highschool