Katie Madison
Hughesville
Summary
Proven Operations Management Specialist with a track record of enhancing performance outcomes and customer satisfaction at UPS. Leveraged problem-solving and team leadership skills to improve operational efficiency and employee accountability. Achieved significant advancements in inventory and supply chain management, demonstrating a results-driven approach with a focus on strategic improvements and effective communication.
Overview
11
11
years of professional experience
Work History
Operations Manager Specialist
UPS
02.2013 - 03.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Preloader
UPS
11.2012 - 02.2013
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
Clerical Assistant
Eagle Systems
02.2004 - 03.2008
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
Business
College Of Southern Maryland
Leonardtown, MD01.2006
High School Diploma -
Leonardtown High School
Leonardtown06.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager Specialist
UPS
02.2013 - 03.2015
Preloader
UPS
11.2012 - 02.2013
Clerical Assistant
Eagle Systems
02.2004 - 03.2008
Business
College Of Southern Maryland
High School Diploma -
Leonardtown High School
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