Katie Morgan

- Follow all company policies and procedures to ensure the delivery of quality work.

- Collect, organize, and input information into the database system.

- Develop and implement processes and procedures to streamline operations.

- Gather, organize, and input information into the digital database.

- Enhance customer experience by providing excellent service and effectively troubleshooting issues.

- Answer phones, manage emails, and perform other office duties.

- Prepare, distribute, and analyze all staff and parent surveys conducted throughout the year.

- Order all supplies and distribute them to all 24 locations as needed throughout the year.

- Provide support to the Office Manager, Owner, Director of Operations for KidsCo and KidsCo Jr., and other staff as needed.

- Assist over 2,000 families with any questions or concerns regarding programming, billing, and registration.

- Oversee all leases rented through the county for all locations, including managing rental agreements, communicating with the county regarding issues or concerns, and handling billing.

- Support our 24 on-site directors with their needs, including organizing field trips, booking vendors, disbursing payments as needed, collecting and counting all money, preparing materials for on-site events such as Kindergarten orientation or back-to-school events, and sending out monthly newsletters to parents.

- Support, plan and organize all staff orientations conducted throughout the year.

- Maintain thorough and accurate records related to billing, including collecting past-due balances and managing collection proceedings if necessary.

- Handle all registration for both companies, including creating registrations in the database, calculating pricing each year, approving registrations, assisting families with the registration process, and collecting the required forms from families.

- Manage all subsidies received from state, county, military, and government sources. Work with families to secure childcare subsidies by completing paperwork and providing necessary information. Complete attendance verifications, monitor payments, and approve subsidies as needed.

-Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

-Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

-Greeted customers at counter to fulfill requests and answer questions.

-Learned other teammates' work tasks to train as backup.

-Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

-Maintained clean, trash-free workspaces to maximize productivity and safety.

-Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

-Kept register accurate through correct billing, payment processing, and cash management practices.

-Greeted customers and answered inquiries regarding menu items and specials.

-Made food according to standard recipes with requested changes for customer satisfaction.

-Developed and maintained positive relationships with customers to enhance service.

-Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

-Assisted and supervised children through entire school day.

-Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

-Applied play-based strategies to provide diverse approaches to learning.

-Sanitized toys and play equipment each day to maintain safety and cleanliness.

-Monitored students' academic, social, and emotional progress and recorded in individual files.

-Established positive communication with parents in daily conversation and formal conferences.

-Maintained organized, fun and interactive classroom to help children feel safe.

-Developed weekly lesson plans and activities to engage children and promote learning.

-Incorporated music, art and literature into curriculum.

-Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

-Monitored classroom to verify safe and secure environment.

-Utilized creative teaching strategies to engage students in classroom.

-Developed and implemented behavior management plans.

-Guided students to develop social, emotional and physical skills.

-Organized activities to teach preschool children foundational learning skills such as letters and numbers.

-Reviewed applications and verify income and residency requirements to determine eligibility for the WIC program.

-Conducted basic nutrition assessments to identify clients' nutritional risks and needs.

-Provided individual and group counseling on healthy eating habits, food selection, and meal planning in accordance with WIC guidelines.

-Offered education and support for breastfeeding to pregnant and postpartum women.

-Assigned appropriate WIC food packages based on clients' needs and dietary restrictions.

-Maintained accurate and detailed client records, including nutrition assessments, education plans, and follow-up documentation.

Scheduled client appointments for nutrition counseling sessions and follow-ups.

-Referred clients to other healthcare providers or community resources when necessary.

-Entered client information into the WIC database.

-Participated in community events to promote awareness of the WIC program.