Katie Teshome
Silver Spring
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, enhancing operational efficiency and sales performance. Expert in CRM management and data analysis, I excel in problem-solving and adaptability, significantly improving sales processes and team productivity. Achieved notable sales growth through strategic optimizations and effective team leadership.
Overview
6
6
years of professional experience
Work History
Operations Manager
CVS Pharmacy
05.2023 - Current
- Monitor and control operating expenses, including labor costs, inventory shrinkage, and operational overheads.
- Analyze sales trends, set performance goals, and track progress to meet sales and revenue objectives.
- Oversee store or area operations to ensure optimal efficiency in day-to-day processes such as inventory management, supply chain, and product stocking.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Sales Support Coordinator
Retail Solutions Group
04.2022 - 02.2023
- Created and maintained sales reports, tracking monthly sales performance, lead conversion, and customer acquisition.
- Assisted in managing CRM updates (salesforce and Hubspot) and provided support for the sales team in maintaining customer records and tracking opportunities.
- Coordinated sales campaigns and product launches, collaborating with marketing and product teams to ensure alignment with sales targets.
- Analyzed sales data to identify opportunities for improvement in the sales process and contributed to the development of sales training materials.
Freelance IT Consultant
Self-employeed
03.2019 - 10.2021
- Provide ongoing technical support and management for clients’ IT infrastructures, including hardware, software, and networks.
- Implement data backup and disaster recovery solutions to ensure business continuity for clients.
- Offer strategic IT consulting, advising clients on best practices for IT systems, technology investments, and digital transformation initiatives.
Education
Associate of Science - Business Administration And Management
University of Maryland, Baltimore County
Baltimore, MD05-2023
High School Diploma -
Bethesda Chevy Chase HS
Bethesda, MD06-2021
Skills
- Problem-solving
- Adaptability & Agility:
- Operations management
- Project management
- CRM Management( Salesforce, HubSpot, Microsoft Dynamics)
- Data Analysis & Reporting
- Excel & Data Manipulation
- Sales Analytics (eg, conversion rates, average deal size, lead velocity)
- Sales process optimization
Timeline
Operations Manager
CVS Pharmacy
05.2023 - Current
Sales Support Coordinator
Retail Solutions Group
04.2022 - 02.2023
Freelance IT Consultant
Self-employeed
03.2019 - 10.2021
Associate of Science - Business Administration And Management
University of Maryland, Baltimore County
High School Diploma -
Bethesda Chevy Chase HS
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