Summary
Overview
Work History
Education
Skills
References
Timeline
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Katisha Jones

Baltimore

Summary

Dynamic professional with extensive experience in customer service and quality control, notably at Seawatch International. Proven ability to maintain equipment and ensure food safety while collaborating effectively with teams. Recognized for problem resolution skills and commitment to excellence, consistently delivering high-quality results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Barista

Time Organization
Baltimore
10.2024 - Current
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Dietary

MCIW
Jessup
10.2020 - 09.2024
  • Delivered meals to inmates in their rooms when requested.
  • Stocked supplies in dining areas as needed.
  • Kept records of meal service for accurate billing.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Maintained safe food handling practices to prevent germ spread.
  • Collaborated with team to deliver timely service of items.

Quality Control Inspector

Seawatch International
Easton
08.2012 - 10.2020
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Assisted engineering department with design verification tests as needed.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Identified production concerns and worked with supervisors to understand and remedy situations.

Custodian

Hardhatters
Easton
09.2004 - 10.2020
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.

Education

GED -

BCCC
Baltimore

Skills

  • Customer service
  • Food safety
  • Equipment maintenance
  • Quality control
  • Team collaboration
  • Problem resolution

References

References available upon request.

Timeline

Barista

Time Organization
10.2024 - Current

Dietary

MCIW
10.2020 - 09.2024

Quality Control Inspector

Seawatch International
08.2012 - 10.2020

Custodian

Hardhatters
09.2004 - 10.2020

GED -

BCCC

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Katisha Jones