Katrina Dixon Patterson, MSW LGSW
Upper Marlboro
Summary
Program manager with 17 years of experience in enhancing behavioral health services. Spearheaded initiatives focused on improving care for justice-impacted individuals, emphasizing program evaluation and operational excellence. Achieved success in fundraising and established strategic partnerships to further organizational goals.
Overview
16
16
years of professional experience
Work History
Board of Trustees
Maryland School for the Deaf
Frederick
09.2022 - Current
- Provided strategic direction by setting short-term and long-term goals for the organization.
- Served on committees providing strategic oversight and addressing key Board responsibilities.
- Evaluated Superintendent performance, ensuring alignment with Board expectations and accountability.
- Developed and implemented policies to ensure organizational compliance with applicable laws and regulations.
- Engaged in fundraising efforts, generating support for ongoing operations and new initiatives.
Developmental Disabilities Administration (DDA), Supervisory Service Coordinator II
District of Columbia Government Department on Disability Services
Washington
06.2021 - Current
- Acted as an expert service coordinator resource and supervisor.
- Coordinates and implements a comprehensive service coordination program to identify individual and systemic needs
- Provided guidance, interpretation, and program management to all supervised staff, enhancing service delivery and staff performance
- Planned and coordinated routine operations, special projects, and improvements to service activities, ensuring alignment with individual and systemic needs
- Monitored and evaluated routine operations and special activities, ensuring quality and effectiveness of service coordination programs
- Develops and submits reports (weekly, monthly, quarterly and/or annually).
- Maintained compliance with all relevant regulations for service operations.
County Commissioner
Prince Georges County Commission for Individuals with Disabilities
Largo
06.2021 - 04.2023
- Advocate for persons/ families of differing abilities
- Identify, analyze, and evaluate all programs and services in the County related specifically to the needs of residents with differing abilities and to promote the development of other services when a need for such services is determined
- Research, assemble and analyze, and disseminate pertinent data and educational materials relating to activities and programs which will assist in meeting the needs of persons with differing abilities and in elimination of discrimination on account of disability
- Cooperate with the County Executive and all government agencies, and refer to the County Executive and to the proper governmental agencies any matters already in the jurisdiction of their existing powers.
Developmental Disabilities Administration (DDA), Program Manager
District of Columbia Government Department on Disability Services
Washington
06.2022 - 03.2023
- Ensures that the organization’s strategic plan, mission, vision, and values are communicated to the team and integrated into all strategies, goals, objectives, work plans, work products, and services
- Coordinates and manages the work of the unit through prioritizing work assignments, delineating time sensitive tasks, supervising and monitoring delegated assignments, developing work plans as needed
- Provides direct supervision, feedback and support to next level of supervisory personnel as needed, intervening when needed in crisis situations and assisting through crisis resolution
- Utilizes substantial crisis problem solving techniques, creative problem solving and decision making daily
- Ensures effective administration of services through the daily oversight of the unit, timely meeting of deadlines, drafting of reports, resolution of problems and monitoring of the flow of work
- Completes special assignments involving planning, evaluation, development, and monitoring of various projects impacting the administration
- This may be done through outcome data provided by DDS Management Information Systems (MCIS), Quality Improvement systems; production reports submitted by subordinates; feedback from service recipients and program performance evaluations.
Developmental Disabilities Administration (DDA), Service Coordinator II
District of Columbia Government Department on Disability Services
Washington
10.2010 - 06.2021
- Ongoing service planning and coordination of services that assist individuals eligible for DDA Services, complete assessments of individuals to determine their needs and preferences for any medical, educational, social, vocational, residential services
- Plans, improved, and conducted studies to evaluate the effectiveness of health and social programs for adults
- Contributed to the work of the Service Planning and Coordination Division and the managers in the Waiver and Benefits Unit and the Quality Management Division in identifying business needs, assessing options, and implementing proposed solutions
- Maximized data analysis and management, business process reengineering and other organizational development efforts
- Generated the development of the annual service plan per department policies and procedures, coordinate formal team biannual meetings, participate in court hearings and service planning with external community entities (jail, Child and Family Services Administration, Department of Mental Health, Housing Authority, Adult Protective Services).
Behavior Support Consultant
Psychiatric Rehabilitation Program Counselor
Largo
02.2017 - 06.2020
- Conduct individual, family and group training/skill building of each client making appropriate referral for
needed services within the organization or referral for services. - Provide treatment only in accordance with what has been prescribed under the current treatment plan.
- Developed, grew, implemented, and evaluated progress towards goals and objectives of each client
Psychiatric Rehabilitation Program Supportive Counselor
Affordable Behavioral Consultant
Largo
01.2017 - 05.2020
- Conduct individual, family and group training/skill building of each client making appropriate referral for needed services within the organization or referral for services
- Provide treatment only in accordance with what has been prescribed under the current treatment plan
- Developed, grew, implemented, and evaluated progress towards goals and objectives of each client
Social Worker
The Coalition for the Homeless
Washington
02.2012 - 06.2018
- Introduced small discussion groups/activities on various life coping topics to help participants address their problems, integrate into their families and communities, and learn appropriate socialization and conflict resolution skills
- Created tailored case assessments and plans for participants, emphasizing impulse control, self-advocacy, and time management strategies.
- Streamlined research project phases, enhancing planning, execution, and analysis, resulting in clearer reporting and interpretation of findings.
- Compiled comprehensive reports detailing project progress, organizational structure, challenges, and actionable solutions.
Education
Master of Social Work -
Salisbury University Graduate School
Salisbury, Maryland05-2008
Bachelor of Art in Sociology -
University of Maryland Eastern Shore
Princess Anne, Maryland05-2007
Bachelor of Art in Social Work -
Salisbury University
Salisbury, Maryland05-2007
Skills
- Regulatory compliance
- Risk management
- Policy evaluation
- Strategic planning
- Operations management
- Business development
- Change management
- Process improvement
- Performance benchmarking
- Cross-functional collaboration
- Analytical thinking
- Organizational leadership
- Service delivery oversight
Affiliations
- Executive Alliance, 2022, Current
- Matthew Ellis Jr. State Grand Assembly, The Order of the Golden Circle, Prince Hall Affiliation, Orient of the District of Columbia, Henry A Dove Assembly No. 15, Historian, 2022
- EdFu Court No. 247, A Constituent Court of the Imperial Court Daughters, Oasis of Washington, Desert of the District of Columbia, Associate Member, 2022
- Toastmasters International, Prince Georges County Women’s Bureau Toastmasters Club, Sergeant at Arms, 2021
- National Coalition of 100 Black Women, Prince George’s County Chapter, Co Chair, Education and Mentoring, 2020, Current
- Junior League of Prince George’s County Chapter, President Elect, 2020, Current
- Lydia Court No. 3, Ladies of the Circle of Perfection, Prince Hall Affiliation, Royal Marshall, 2020, Current
- Thornton A. Jackson Court No. 3, Heroines of Jericho, Inner Gate Keeper, 2020, Current
- Junior League of Washington, New Member Advisor, 2016, 2020
- The Georgiana Thomas Grand Chapter, Order of the Eastern Stars, Prince Hall Association, Electa Chapter No. 6, Chairman of The Trustees, 2015, Current
- Mecca Court No. 2, A Constituent Court of the Imperial Court Daughters, Oasis of Washington, Desert of the District of Columbia, Investigation of New Petitioners and Reinstated Daughters, Chairman; House of Ruth Charity, Chairman; Youth Department, Member, 2016, Current
- Prince George’s County Chapter Top Ladies of Distinction, Inc., Protocol Chairman, Area II Protocol Vice Chairperson, 2019, Current
- Charles Herbert Flowers High School Alumni Executive Board, Sergeant at Arms, 2012, Current
- Villages of Marlboro Homeowners Association, Former President, 2011, 2017
- Alpha Kappa Alpha Sorority, Incorporated, Psi Epsilon Omega Chapter, Protocol Co-Chairman, 2005, Current
Accomplishments
- Salisbury University School of Social Work Distinguished Alumni Award, 2023
- Board of Trustees, Maryland School of the Deaf, 2022. Appointed by Governor Wes Moore with the advice and consent of the Senate.
- The Maryland Daily Record’s 2022 Top 100 Women, 2022
- Commissioner for Individuals with Disabilities. Appointed by Angela Alsobrooks, County Executive of Prince George’s County, 2021
- The Maryland Commission for Women as one of Maryland’s 100 Sheroe Award, 2020
- The Maryland Daily Record, Leading Women Under 40 Award, 2020
- Board of Directors, Goal Grinders, Inc. (2019- Current) Events Director
- Board of Directors, Free 2 Rise Educational Foundation, Inc. (2017-Current), Assistant Secretary
- Board of Directors, Fairview Community Relations Advisory Board (2020-Current), Community
Outreach Engagement Chairman
Awards Leadership
- Salisbury University School of Social Work Distinguished Alumni Award, 2023
- Board of Trustees, Maryland School of the Deaf, 2022
- The Maryland Daily Record’s Top 100 Women, 2022
- Commissioner for Individuals with Disabilities, 2021
- The Maryland Commission for Women Sheroe Award, 2020
- The Maryland Daily Record Leading Women Under 40 Award, 2020
Timeline
Board of Trustees
Maryland School for the Deaf
09.2022 - Current
Developmental Disabilities Administration (DDA), Program Manager
District of Columbia Government Department on Disability Services
06.2022 - 03.2023
Developmental Disabilities Administration (DDA), Supervisory Service Coordinator II
District of Columbia Government Department on Disability Services
06.2021 - Current
County Commissioner
Prince Georges County Commission for Individuals with Disabilities
06.2021 - 04.2023
Behavior Support Consultant
Psychiatric Rehabilitation Program Counselor
02.2017 - 06.2020
Psychiatric Rehabilitation Program Supportive Counselor
Affordable Behavioral Consultant
01.2017 - 05.2020
Social Worker
The Coalition for the Homeless
02.2012 - 06.2018
Developmental Disabilities Administration (DDA), Service Coordinator II
District of Columbia Government Department on Disability Services
10.2010 - 06.2021
Master of Social Work -
Salisbury University Graduate School
Bachelor of Art in Sociology -
University of Maryland Eastern Shore
Bachelor of Art in Social Work -
Salisbury University