Katrina Glover
Baltimore
Summary
Experienced in customer service and administrative support, demonstrating strong problem-solving abilities and effective communication skills. Engaged with customers to identify their needs and provided tailored solutions, contributing to enhanced satisfaction levels. Collaborated with team members to improve workplace productivity and streamline operations, ensuring a well-organized front desk environment. Managed follow-up communications with patients, reinforcing commitment to quality care and operational efficiency.
Overview
15
15
years of professional experience
Work History
Shortage Control
Burlington Coat Factory Department Store
Baltimore
06.2024 - 02.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Unit Secretary
University of Md Hospital
Baltimore
10.2009 - 09.2020
- Managed the front desk area ensuring neatness at all times.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Greeted visitors and patients in a courteous and friendly manner.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Education
GED -
Southern High School
Baltimore, MD09-1991
Skills
- Customer service
Problem solving
Team Player
Critical thinking
Timeline
Shortage Control
Burlington Coat Factory Department Store
06.2024 - 02.2025
Unit Secretary
University of Md Hospital
10.2009 - 09.2020
GED -
Southern High School