Katrina Johnson
Baltimore,MD
Summary
A highly knowledgeable, dedicated organized Patient Service Coordinator with 3 years of proven experience in delivering exceptional patient support, overseeing front office operations and safe guarding sensitive medical information. Build trust and support patients in navigating health care by identifying ways to improve the experience and delivery of care for each patient. Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
JHH (Greenspring)
01.2022 - Current
- Greet high volume of patients (100-180) with utmost professionalism and practice great customer service skills with all patients and co-workers
- Serves as the initial contact person in the pathology lab and greets patients in a courteous and professional manner
- Manages the intake of patients in clinic and work flow
- Registers and verifies insurance information, lab orders
- Performs check in and check out and verify demographic and insurance information
- Coordinates efficient patient flow through the department assigned
- Set high standards for clinical quality, compliance and excellence, and model the company’s core values of outstanding patient care
- Coordination and collaboration with team members
- Ability to perform multiple tasks in busy office environment
- Handles all administrative task; answering calls, faxing and assisting patients in professional manner.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Certified Phlebotomist
Medical Pavilion Howard Co. JHH Pathology
11.2021 - 01.2022
- Proficient in blood collection by venipuncture techniques from all patients of all age groups
- Prepare process and store patient specimens and samples according to department procedures using standard techniques and equipment
- Perform blood cultures, urinalysis, sputum and stools
- Perform data entry skills and specimen processing while using 'Epic' Computer Systems
- Follow infection-control and safety procedure in carrying out daily phlebotomy functions
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Front Desk Auditor / Supervisor
Hilton Garden Inn
01.2012 - 01.2021
- Resolve guest complaints, anticipate guests needs, respond promptly and acknowledge all guests all room rates, special packages and promotions
- Process all guest check-ins/out
- Verify registration information with guest
- Handle overbooked reservations
- Inspect guest rooms, public areas
- Monitor revenue activity of hotel
- Observe and monitor staff performance to ensure efficient operations and adherence to facility’s policies and procedures
- Trained new front desk staff members on best practices in customer service and job responsibilities, fostering a effective team dynamic.
- Assisted in maintaining inventory levels for guest amenities and front desk supplies.
- Coordinated with housekeeping staff to ensure room availability was accurately reflected in system at all times.
- Provided essential support during emergencies or unexpected situations at the property while remaining calm under pressure.
Sales Associate
Sears
01.2000 - 01.2014
- Responsible for assisting customers throughout buying process
- Meets and exceeds daily rapid credit applications to customers in applying for Sears credit cards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Some College (No Degree) - Medical Assistant
Heaven Sent Nursing Training Center
Baltimore, MDHigh School Diploma -
Lansdowne High School
3800 Hollins Ferry Rd05.2000
Some College (No Degree) - General Studies
CCBC- Catonsville
Catonsville, MDSkills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Insurance Verification
- HIPAA Compliance
- Problem-Solving
- Team Leadership
- Medical Terminology
- Multi-Line Telephone Systems
- Explaining Policy and Procedures
Certification
- Heaven Sent Nursing, 2023, America Heart Association, BLS, CPR
- Certified Phlebotomist, 2021, CPT
- Certified Medical Assistant, 2024, AAMA
Timeline
Patient Service Coordinator
JHH (Greenspring)
01.2022 - Current
Certified Phlebotomist
Medical Pavilion Howard Co. JHH Pathology
11.2021 - 01.2022
Front Desk Auditor / Supervisor
Hilton Garden Inn
01.2012 - 01.2021
Sales Associate
Sears
01.2000 - 01.2014
Some College (No Degree) - Medical Assistant
Heaven Sent Nursing Training Center
High School Diploma -
Lansdowne High School
Some College (No Degree) - General Studies
CCBC- Catonsville
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