Katy Castro
Columbia
Summary
I’m a strong leader and problem-solver. I use independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. I’m very proactive and hardworking, experienced in fast-paced environments and adaptable to last-minute change. I thrive under pressure, fast learner to rapidly grasp new processes. I’m also bilingual I speak English and Spanish.
Overview
4
4
years of professional experience
Work History
Receptionist
DARCARS Toyota Silver Spring
Silver Spring
10.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers
- Processed customer payments using cash, CC and Checks according to company policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
ASSISTANT MANAGER
Ledo Pizza
Columbia
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Mentored team members to enhance professional development and accountability in workplace
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Oakland Mills High School
Columbia, MD05.2023
Criminal Justice
UMGC
Elkridge, MDSkills
- Customer Service
- Staff Management
- Greet Guests
- Positive and professional
- Reception desk management
- Multitasking and prioritization
- Customer/Client relations
- Telephone skills
- Adaptability and flexibility
- Decision-making
- Problem-solving
- Staff training and development
Languages
Spanish and English
Timeline
Receptionist
DARCARS Toyota Silver Spring
10.2023 - Current
ASSISTANT MANAGER
Ledo Pizza
10.2020 - Current
High School Diploma -
Oakland Mills High School
Criminal Justice
UMGC