Kavin Francois
Waldorf
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Analyst
FEMA
05.2023 - Current
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Optimized investment strategies for client portfolios through comprehensive risk assessment and management.
- Improved asset allocation by regularly monitoring and adjusting investments to meet specific financial goals.
- Provided insightful recommendations to senior management on new investment opportunities, contributing to overall company growth.
- Assessed the impact of global economic events on client portfolios, making timely adjustments as needed to minimize potential losses.
- Met performance excellence requirements, supported voice of customer solicitations and followed up on continuous improvement initiatives.
- Led project teams within business to meet team metrics, cycle counts and wall-to-wall inventory requirements.
- Built professional relationships and cultivated deep knowledge within government and customer asset management communities.
- Supported operational budgets aligned to year-end contractual goals to audit performance from various compliance auditors.
Accountable Property Manager
Department Of Army
01.2022 - 05.2023
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Streamlined the filing process by developing a digital document management system, reducing paper usage and improving accessibility.
- Contributed to team productivity by cross-training junior staff members in proper filing procedures and best practices.
- Safeguarded company data with strict adherence to records retention schedules and compliance regulations.
- Ensured timely response to internal requests for information through prompt file retrieval and delivery services.
- Collaborated with department managers to identify areas for improvement within the filing system, implementing changes as necessary.
- Optimized information sharing procedures, ensuring efficient communication between military units and government agencies.
Lead Official Mail Technician
Department Of Navy
12.2020 - 01.2022
- Maintained safety and security for classified items to ensure 100% mission success rate valued at 5 million dollars.
- Ensured accuracy in sorting and distributing mail for timely delivery to appropriate departments or individuals.
- Maintained a clean and safe work environment, adhering to company safety protocols and OSHA regulations.
- Assisted with bulk mailing projects for streamlined processing and distribution of company-wide communications.
- Managed inventory of shipping supplies, placing orders as needed to prevent shortages or delays in mail processing activities.
- Collaborated with other members of the team to develop new strategies for efficient mail handling during high-volume periods.
- Performed regular audits of incoming shipments to verify contents against purchase orders, identifying discrepancies when necessary.
- Established positive relationships with courier services, resulting in reliable pick-ups and deliveries for all outgoing shipments.
- Enhanced organization within the workspace by creating a detailed labeling system for storage areas containing mailing equipment and supplies.
- Promoted sustainability initiatives within the workplace by encouraging recycling practices among coworkers.
- Exhibited strong multitasking abilities, managing multiple priorities simultaneously without compromising attention to detail.
- Developed proficiency in using various software applications and mailing equipment, optimizing processes for maximum efficiency.
Official Clerk Lead
Bloomsburie
12.2018 - 12.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted in reducing organizational costs by regularly monitoring postage expenses and implementing cost-saving initiatives.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Contributed to departmental goals by providing input during team meetings regarding process improvements or new technologies related to mailing operations.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Senior Transit Operator
Pierce Transit
01.2018 - 12.2018
- Improved passenger satisfaction by providing timely and efficient transit services.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Prepared for emergencies by maintaining knowledge of emergency evacuation procedures and first-aid skills.
- Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
- Increased efficiency by utilizing GPS technology for real-time route adjustments based on traffic conditions or road closures.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Operated with safety and skill to avoid accidents and delays.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Human Resources Manager
United States Air Force
01.2010 - 01.2013
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Discovered and resolved complex employee issues that affected management and business decisions.
Tactical Aircraft Maintainer
United States Air Force
01.2008 - 01.2013
- Enhanced aircraft performance by conducting thorough inspections and performing necessary maintenance tasks.
- Supervised launch and recovery of aircraft on flight deck by communicating with personnel.
- Reviewed maintenance data to find trends and plan regular maintenance.
- Supervised moving, jacking and lifting procedures.
- Assisted in recovering downed or damaged aircraft.
- Improved flight safety by meticulously adhering to established maintenance procedures and regulations.
- Increased team efficiency through clear communication with fellow maintainers, pilots, and support personnel.
- Expedited repair times for critical aircraft systems, resulting in minimized downtime and increased aircraft availability.
- Collaborated with engineers and manufacturers to address complex issues, leading to improved system reliability.
- Meticulously maintained detailed records of all performed maintenance actions, ensuring accurate documentation for future reference.
- Conducted in-depth training sessions for junior maintainers, fostering a knowledgeable and skilled workforce.
- Reduced potential hazards by identifying and addressing corrosion issues on tactical aircraft structures.
Education
Bachelor of Arts - Business Management
Community College of The Air Force
Montgomery, ALSkills
- Feasibility Studies
- Risk Assessments
- Proficient in Microsoft Office
- Risk Assessment
- Adaptability
- Attention to Detail
- Business Process Improvement
- Decision Making
- Quality Assurance
- Data Visualization
- Strategic Planning
Certification
- Active SECRET security clearance
- Active Commercial Driver's License
Timeline
Program Analyst
FEMA
05.2023 - Current
Accountable Property Manager
Department Of Army
01.2022 - 05.2023
Lead Official Mail Technician
Department Of Navy
12.2020 - 01.2022
Official Clerk Lead
Bloomsburie
12.2018 - 12.2020
Senior Transit Operator
Pierce Transit
01.2018 - 12.2018
Human Resources Manager
United States Air Force
01.2010 - 01.2013
Tactical Aircraft Maintainer
United States Air Force
01.2008 - 01.2013
Bachelor of Arts - Business Management
Community College of The Air Force
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