Kavyashree Anantha Raman
Clarksburg
Summary
Senior Data Analyst at Hughes Network Systems specializing in Python, Tableau and BI tools. Proven success in optimizing survey processes and implementing key metric dashboards. Proactive and equipped with analytics and reporting expertise to investigate trends in large amounts of data and provide insights.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
Hughes Network Systems
Germantown
05.2022 - Current
- Operationalized an automated daily ETL pipeline in BigQuery using Python and SQL, preparing and enriching survey data to power an AI-driven topic tagging pipeline.
- Defined KPI metrics and built dashboards using Tableau to manage call center costs and maximize productivity.
- Executed randomized A/B experiment with automated Python invite logic to validate statistically significant response rate improvements for redesigned survey.
- Enhanced survey process by identifying target customer base and reducing false positives by 30%; automated Qualtrics survey distribution using Python, SQL.
- Developed custom Python scripts utilizing Qualtrics APIs to unify disconnected survey and message identifiers, streamlining metadata tracking and survey lifecycle auditing
Data Analytics Engineer
Hughes Network Systems
Germantown
08.2017 - 05.2022
- Performed A/B testing of Salesforce Survey platform against Qualtrics. This helped increase knowledge base and facilitated alternate vendor cost evaluation initiative.
- Executed survey revisions and developed Tableau dashboards to analyze customer feedback, enabling call center agents to better manage cancellations and achieve a 10% reduction in order cancellation rate.
- Led initiative to transition from Clarabridge to Google Cloud, resulting in a 75% reduction in yearly costs.
- Leveraged AutoML to build customer comment topic categorization model. Automated customer comment alerting process using Cloud Function and Python keyword search.
- Collaborated with teams to design and test churn data model, generating churn analysis reports across multiple consumer markets that informed Sales and Strategy process improvements, leading to a 1.5% reduction in churn rate.
- Analyzed and interpreted customer comments using different tools like Clarabridge, Qualtrics TextiQ and Python libraries.
- Performed statistical analysis to understand correlation and effect of internet data allowance/usage on customer satisfaction.
- Played a key role in developing the Customer 360 tool by utilizing big data and integrating Python User Defined Function (UDF) to ETL 100M+ rows/day into Hive to summarize internet data usage. This helped call center agents troubleshoot WiFi issues quickly and cut down response time by 50%.
Education
Master of Science - Computer Science
The University of Texas at Dallas
Richardson, TX05-2017
Skills
- Data and Analytics
- KPI Tracking
- BI Dashboards
- Data Visualization
- Tableau
- Python
- Oracle SQL
- BigQuery
- Cloud Function
- Google Cloud
- AutoML
- Excel
Certification
- MIT Professional Education, Applied Data Science Program: Leveraging AI for Effective Decision-Making
- Google Cloud Certified, Generative AI Leader
- Desktop III: Advanced, Tableau – 2022
Timeline
Senior Data Analyst
Hughes Network Systems
05.2022 - Current
Data Analytics Engineer
Hughes Network Systems
08.2017 - 05.2022
Master of Science - Computer Science
The University of Texas at Dallas