Kayana Snyder
Office Administrator
Randallstown,MD
Summary
Organized Office Administrator with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Gerber Collision & Glass
Ellicott City, MD
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
Office Administrator
Gray Electric LLC
Upperco, MD
03.2024 - 05.2024
- Managed payroll documentation, time-card approval and leave requests.
- Organized and managed payroll and timekeeping operations.
- Organized and distributed payroll for 18 staff members.
- Ensured accuracy of financial transactions with thorough bookkeeping and expense tracking practices.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Ensured timely deposits by efficiently processing checks and preparing bank deposits on a regular basis.
- Processed bank deposits and reconciled financial statements.
Office Administrator
Ready 2 Drive Driving School
Glen Burnie, MD
02.2016 - 03.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated special projects and managed schedules.
- Reviewed time records for 7 employees to verify accuracy of information.
- Provided customer service to employees regarding payroll inquiries and issues.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Office Administrator
Rage Room Of Maryland
Glen Burnie, MD
02.2018 - 03.2024
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Tag and Title Clerk
Ready 2 Drive Driving School
Parkton, MD
02.2017 - 02.2019
- Prepared tax and title documents to submit legal transfer work to DMV.
- Calculated and remitted state sales tax, service, and other charges.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Communicated with customers to resolve common title issues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Contacted Maryland Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of plate.
Education
High School Diploma -
Hereford High School
Parkton, MD 08.2014 - 05.2017
Skills
Adaptability
Organization
Computer proficiency
Certification
Stop The Bleed
Timeline
Customer Service Representative
Gerber Collision & Glass
07.2024 - Current
Office Administrator
Gray Electric LLC
03.2024 - 05.2024
Stop The Bleed
02-2023
Office Administrator
Rage Room Of Maryland
02.2018 - 03.2024
Tag and Title Clerk
Ready 2 Drive Driving School
02.2017 - 02.2019
Office Administrator
Ready 2 Drive Driving School
02.2016 - 03.2024
High School Diploma -
Hereford High School
08.2014 - 05.2017
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