Kayla Bethea
Glen Burnie,MD
Summary
An enthusiastic, hardworking individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Professional Nanny
Self- Employed
07.2014 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Department Lead
Giant
11.2022 - 02.2023
- Greeted all customers and provide them with prompt courteous service and assistance
- Accurately matched all items from the customer's on-line shopping list
- Accurately shopped multiple customer orders simultaneously using the designated tools and equipment
- Substituted items for customers if they request it
- Assisted customers picking up orders at the drive thru as needed
- Recognized or differentiated between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.)
- Bag or package merchandise according to established company policies and procedures
- Store product in designated area for customer pick up
- Completed and organized necessary paperwork into appropriate filing departments
Customer Service Associate
Starbucks, Giant
11.2022 - 02.2023
- Created seasonal coffee beverages, driving increased sales of specialty menu items by 45% and attracting repeat business
- Delivered legendary customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike
- Provided retail sales operations support, processing purchases and returns, replenishing and merchandising stock, updating signage, and maintaining a safe, organized work environment
- Demonstrated integrity and honesty, delivering 100% accuracy on cash drawer for all shifts worked
- Sustained a five-star client satisfaction rating, engaging customers to understand and respond to needs
Administrative Assistant
Too Blessed To Be Stressed Catering LLC
05.2020 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Receptionist
Arbor Terrace Senior Living
01.2021 - 02.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Cashier
Victoria Secrets/PINK
12.2020 - 07.2021
- Operated cash register, collected payments, and provided accurate change
- Accepted cash and credit card payments, issued receipts, and provided change
- Helped customers find specific products, answered questions, and offered product advice
- Learned roles of other departments to provide coverage and keep the store operational
- Tracked company inventories, moved excess stock, and arranged products to improve sales
- Processed sales transactions to prevent long customer wait times
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Recommended complementary and discounted items to customers to increase sales
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Teacher’s Aide
The Goddard School
07.2018 - 03.2020
- Differentiated instruction according to student skill level
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Built and strengthened positive relationships with students, parents, and teaching staff
- Enhanced lessons with smart board technology, iPads, and computers to address common core goals
- Established and enforced rules for behavior and procedures to maintain order among students
- Communicated with children's parents and guardians about daily activities, behaviors, and problems
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Taught children foundational skills in colors, shapes, and letters
- Supervised circle time, free play, outside play and learning and developmental activities
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Observed behavioral issues to alert parents or guardians
Education
Bachelor of Arts - Communications
Bowie State University
Bowie, MD12-2025
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2020
Skills
- Early childhood education
- Nutrition and meal planning
- First aid and CPR certified
- Household management
- Letter preparation
- Research
- Scheduling
- Reception oversight
- Mail handling
- Meeting planning
- Records retrieval
- Filing
- Customer and client relations
- Social integration
- Relationship building
- Light housekeeping
- Child development expertise
- Lesson development
- Training and mentoring
- Instructional design
- Educational leadership
- Classroom management
- Student engagement
Timeline
Department Lead
Giant
11.2022 - 02.2023
Customer Service Associate
Starbucks, Giant
11.2022 - 02.2023
Receptionist
Arbor Terrace Senior Living
01.2021 - 02.2022
Cashier
Victoria Secrets/PINK
12.2020 - 07.2021
Administrative Assistant
Too Blessed To Be Stressed Catering LLC
05.2020 - 01.2023
Teacher’s Aide
The Goddard School
07.2018 - 03.2020
Professional Nanny
Self- Employed
07.2014 - Current
Bachelor of Arts - Communications
Bowie State University
High School Diploma -
Glen Burnie High School
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