Kayla Bockman
Baltimore
Summary
Dynamic professional with a proven track record at American Truck & Equipment, excelling in customer service and schedule coordination. Enhanced client satisfaction through timely service estimates and effective follow-ups. Strong expertise in sales transactions and relationship building, ensuring long-lasting connections while managing accounts accurately.
Developed strong communication and organizational skills in high-paced service environment. Excelled at managing customer relationships and coordinating service activities to ensure satisfaction and efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute to new role.
Overview
2
2
years of professional experience
Work History
Service Writer
American Truck & Equipment
08.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Accounts Receivable Clerk
West End Service, Inc
07.2023 - 08.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
GED -
Catonsville High School
Catonsville, MDSkills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
Timeline
Service Writer
American Truck & Equipment
08.2023 - Current
Accounts Receivable Clerk
West End Service, Inc
07.2023 - 08.2024
GED -
Catonsville High School
Similar Profiles
Tyler StanleyTyler Stanley
Lead Technician/Evening Shift Supervisor at Bruckner Truck & EquipmentLead Technician/Evening Shift Supervisor at Bruckner Truck & Equipment
Sam TommeySam Tommey
MIG Welder at Arrowhead Truck EquipmentMIG Welder at Arrowhead Truck Equipment
BRANDY RUSSELLBRANDY RUSSELL
Accounts Payable Clerk at Bruckner Truck Sales & EquipmentAccounts Payable Clerk at Bruckner Truck Sales & Equipment