Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Brooks

Port Deposit

Summary

Dynamic professional with extensive experience at HCPS, specializing in instructional support and disability awareness. Proven ability to foster academic growth and social development for diverse students. Skilled in curriculum planning and relationship building, effectively implementing IEP compliance strategies to enhance student success. Committed to creating inclusive environments that promote peer interaction.

Overview

9
9
years of professional experience

Work History

Inclusion Helper

HCPS
09.2023 - Current
  • Facilitated small group activities to promote peer interaction and cooperative learning among diverse students.
  • Provided one-on-one assistance to students with disabilities, fostering their academic growth and social development.
  • Assisted in the development of differentiated instruction strategies that catered to unique learning styles while promoting academic success for all students.
  • Partnered with school staff to create a welcoming and supportive environment for all students, regardless of their learning differences or cultural backgrounds.

Bus Attendant

HCPS
10.2019 - 09.2023
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Transported special needs children
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.

FLAGGER

Rhodes Flagging Services
05.2019 - 12.2019
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic areas.

Assistant Manager

Mapco Express
05.2019 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Cashier

Wawa
05.2018 - 09.2018
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Deli Manager

Royal Farms
07.2016 - 05.2018
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.

Customer Service Cashier

Dunkin' Donuts Franchising
06.2016 - 05.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Cashier

Wendys Restaurant
06.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - General

Northeast High School
North East, MD
06.2015

Skills

  • Instructional support
  • Curriculum planning
  • Empathy development
  • Disability awareness
  • Works well under pressure
  • Peer mediation
  • Teaching and instruction
  • Verbal and written communication
  • Decision-making
  • Special needs
  • Heavy lifting
  • Autism and spectrum disorders
  • Personal hygiene assistance
  • Relationship building skills
  • Classroom management strategies
  • Student supervision
  • Feeding assistance
  • Teacher assistance
  • Lesson plan implementation
  • Behavioral plan management
  • Conflict resolution
  • Skills strategies
  • Data collection
  • Life skills development
  • Mobility assistance
  • IEP compliance
  • Progress monitoring
  • Peer mentoring
  • Student advocacy
  • Experienced with technology

Timeline

Inclusion Helper

HCPS
09.2023 - Current

Bus Attendant

HCPS
10.2019 - 09.2023

FLAGGER

Rhodes Flagging Services
05.2019 - 12.2019

Assistant Manager

Mapco Express
05.2019 - 09.2019

Customer Service Cashier

Wawa
05.2018 - 09.2018

Deli Manager

Royal Farms
07.2016 - 05.2018

Customer Service Cashier

Dunkin' Donuts Franchising
06.2016 - 05.2018

Cashier

Wendys Restaurant
06.2016 - 09.2016

Diploma - General

Northeast High School

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Kayla Brooks