Kayla Childs
FORTWASHINGTON
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively with teams and drive company success through positive engagement and partnership cultivation. Results-oriented and committed to delivering exceptional service that supports business growth.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Rose International, Kaiser Permanente
Fulton
06.2025 - Current
- Provided exceptional customer support for diverse healthcare inquiries and concerns.
- Assisted patients in navigating insurance benefits and appointment scheduling processes.
- Resolved customer issues using effective communication and problem-solving skills.
- Handled 60 to 90 inbound calls per shift while maintaining high service quality.
- Assisted during open enrollment by helping 100 members per day with plan changes and benefit questions.
- Educated clients on healthcare products, services, benefits, and program offerings to support informed decision-making.
School Secretary
Prince George County Public Schools
Forestvile
09.2023 - 06.2025
- Managed daily office operations for a public school environment.
- Coordinated communication between school administration and staff members.
- Scheduled appointments and maintained calendars for school leadership.
- Processed student enrollment and maintained accurate records.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Provided administrative support to the principal, teachers, and other school personnel.
- Maintained inventory of office supplies and ordered replacements as necessary.
Guest Experience Expert
Renaissance Arlington Capital View
Arlington
02.2022 - 04.2023
- Assisted guests with inquiries to ensure a memorable stay experience.
- Greeted and welcomed guests with a warm and friendly demeanor.
- Promoted high guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Managed high call volume with professionalism and efficiency.
- Arranged transportation and dining reservations for guests while reviewing accounts and charges during checkout.
- Coordinated housekeeping requests to maintain high cleanliness standards.
Retail Sales Associate
Styles
FORTWASHINGTON
12.2018 - 01.2022
- Engaged customers through effective communication to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and answered inquiries.
- Operated cash register and processed transactions efficiently.
- Trained new associates on store policies and customer service techniques.
- Maintained store appearance by organizing merchandise and cleaning displays.
- Implemented visual merchandising strategies to highlight promotions and new arrivals.
Education
Psychology
Bowie State University
Bowie, MD 08.2020 - 06.2026
Skills
- Customer support
- Call handling
- Problem resolution
- Sales closing
- Appointment scheduling
- Insurance navigation
- Product knowledge
- Effective communication
- Interpersonal Skills
- Adaptability
- Time Management
- Multitasking in Fast-Paced Environments
- Retail marketing
- Visual merchandising
Timeline
Customer Service Representative
Rose International, Kaiser Permanente
06.2025 - Current
School Secretary
Prince George County Public Schools
09.2023 - 06.2025
Guest Experience Expert
Renaissance Arlington Capital View
02.2022 - 04.2023
Psychology
Bowie State University
08.2020 - 06.2026
Retail Sales Associate
Styles
12.2018 - 01.2022