Kayla Dunn
Taneytown
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Holiday Clerk Assistant
United States Postal Service
Westminster, MD
11.2025 - 12.2025
- Place parcels on belt for automatic sorter
- Bring sorted parcels to carriers for their routes
- Scan any parcels that couldn't be read by conveyor system and bring to carriers
Customer Service Representative
Acentra Health
Remote
04.2024 - 03.2025
- Make outbound calls with determination results of appeals
- Use appropriate verbiage to get all necessary information to the customer
- Answer customer questions if able, or inform them someone else will call who is able to answer them and any others they may have
- Communicate with coworkers and supervisors regarding cases with errors or that require reassigning
Customer Service Representative
Young Septic Services
Westminster, MD
11.2022 - 03.2024
- Answer incoming phone calls and handle scheduling various appointments and answering customer questions
- Make outbound calls and emails in response to online leads and voicemails from out-of-office hours
- Inputting card and other payment information to apply deposits and final payments to invoices
- Uploading and sending out various reports in a timely manner
- Coordinating with Miss Utility and County Health Departments for markings and permits for various jobs
- Understanding and using ServiceTitan to schedule jobs, contact customers, and update notes on customer, location, and job pages
Customer Service Associate
Home Depot
Westminster, MD
03.2020 - 11.2022
- Assisting customers in various transactions, including checkout, return, and online order pick-up
- Handling cash, credit, and check transactions
- Locating and scanning items for online pick-up orders, and staging them appropriately based on the size of the order
- Calling customers to inform them of orders that are ready to be picked up or delivered, and schedule as necessary
- Answering customer calls and assisting with questions and problems
- Maintaining an organized order fulfillment staging area
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MD06-2015
Skills
- Microsoft Office Suite
- Service Titan
- Communication skills
- Clerical experience
- Computer literacy
- Customer service
- Administrative experience
- Organizational skills
- Front desk
- Data entry
Certification
- Driver's License
- November 2021 to February 2030
Additional Information
Authorized to work in the US for any employer
Timeline
Holiday Clerk Assistant
United States Postal Service
11.2025 - 12.2025
Customer Service Representative
Acentra Health
04.2024 - 03.2025
Customer Service Representative
Young Septic Services
11.2022 - 03.2024
Customer Service Associate
Home Depot
03.2020 - 11.2022
High School Diploma -
Francis Scott Key High School