Kayla Harris
Brandywine
Summary
Results-oriented sales and client success expert with a track record of exceeding targets and enhancing customer retention. Leveraged sales intelligence to increase pipeline efficiency and secured significant upsell opportunities through strong stakeholder relationships. Dedicated to optimizing client experiences and driving sustainable growth.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Sclogic
11.2024 - Current
- Executed 100+ daily calls, secured 12+ monthly meetings, surpassed ramp quotas through targeted outreach strategies within 3 months.
- Increased meeting bookings within 3 months by refining call scripts and follow-up strategies, driving sales productivity.
- Enhanced lead qualification process by integrating customer insights into Outreach, improving sales pipeline and customer engagement.
Director
NFC Amenity Management
04.2024 - 11.2024
- Managed vendor relationships and procurement processes, achieving cost savings in facility maintenance and services.
- Led concierge services, delivering exceptional service for luxury residential properties and hospitality venues.
- Oversaw daily facility inspections and communicated malfunctions to building management, maintaining a clean and well-kept environment for residents.
Director of Sales and Client Success
Protec
03.2023 - 09.2023
- Managed team of 4 customer success representatives, achieving consistent quota attainment and driving 15% revenue growth within a month.
- Led team of 4 sales representatives to consistently achieve daily and monthly quotas.
- Made use of data-driven approaches to identify and convert high-value prospects, resulting in a 20% increase in deals closed.
- Efficiently leveraged sales intelligence tools to source new leads, which resulted in a 25% increase in qualified leads.
- Implemented proactive outreach strategies for at-risk accounts, resulting in a 5% decrease in churn rate.
- Established and maintained strong relationships with key stakeholders, leading to a 10% increase in upsell opportunities.
- Provided exceptional customer service to clients and prospects through phone and in-person interactions, effectively addressing inquiries and delivering product and service information.
Account Manager
Actalent
09.2022 - 03.2023
- Exceeded sales targets by 10% as an Account Manager for a leading recruiting company, securing new contracts with top enterprise clients and driving a 20% increase in revenue.
- Collaborated with clients to define business objectives, achieving a 30% reduction in time-to-fill for open positions.
- Established partnerships with key stakeholders through strong communication, contributing to a 3% growth in client retention.
- Conducted thorough market research to build and maintain a robust pipeline, generating 10+ sales qualified meetings weekly.
District Sales and Success Manager
Vector Marketing
06.2017 - 09.2022
- Achieved consistent sales growth by selling $600k in net-new sales, surpassing revenue targets by 20% every quarter.
- Ranked top Onboarding Manager with 90% success rate in training new customers and improving product adoption and retention.
- Onboarded and trained 100+ trainees in 30 days, achieving 80% retention rate.
- Designed and delivered training sessions and resources, enhancing customer utilization by 5%.
Sales and Success Manager
Vector Marketing
06.2017 - 09.2022
- Spearheaded the creation and implementation of virtual training seminars for over 100 sales reps, resulting in increased team productivity and revenue generation.
- Led training sessions for sales representatives on the new streamlined processes, resulting in a 20% reduction in errors and an increase of 10% in customer satisfaction ratings.
- Implemented client tracking system, improving response time to client needs by 25%.
- Managed transition of 100+ sales reps to remote selling environment, facilitating seamless adaptation.
- Oversaw recruitment, sales, and operations, contributing to 10% revenue growth.
Customer Success Representative
Vector Marketing
06.2017 - 09.2022
- Achieved monthly sales targets through prospecting and closing deals, generating $79K in sales with a 60% closing ratio.
- Collaborated with marketing team to develop targeted content for client segments, achieving 30% conversion rate from initial meeting to closed deal.
- Implemented client tracking system, increasing response time to client needs by 25%.
Education
Psychology
Howard Community College
Columbia, MD05-2019
Skills
- Sales
- Account Management
- Customer Retention
- Revenue Growth
- Onboarding
- Negotiating
- Salesforce
- Hubspot
- Microsoft Excel
- Cross-Functional Collaboration
- Relationship Management
- Relationship building
Timeline
Business Development Representative
Sclogic
11.2024 - Current
Director
NFC Amenity Management
04.2024 - 11.2024
Director of Sales and Client Success
Protec
03.2023 - 09.2023
Account Manager
Actalent
09.2022 - 03.2023
District Sales and Success Manager
Vector Marketing
06.2017 - 09.2022
Sales and Success Manager
Vector Marketing
06.2017 - 09.2022
Customer Success Representative
Vector Marketing
06.2017 - 09.2022
Psychology
Howard Community College