Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hendricks

Baltimore

Summary

Professional with strong background in customer interactions offering positive attitude and genuine interest in helping others, Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Brings ability to quickly learn, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

CMD Outsourcing Solutions
Hunt Valley, MD
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Call Center

Behavior Technician

LEARN Behavioral
Hunt Valley, MD
08.2024 - 11.2024
  • Implemented individualized treatment plans to facilitate skill development in children with behavioral challenges.
  • Collaborated with interdisciplinary teams to assess client progress and adjust interventions accordingly.
  • Maintained accurate documentation of patient behavior and responses during therapy sessions.
  • Engaged clients through play-based activities, enhancing their communication and social skills.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

Car Salesperson

Lens Stoler Hyundai
Owings Mills, MD
06.2024 - 08.2024

Team Member

Chipotle
Ellicott City, MD
03.2023 - 07.2023

Guest Service Team Member

Target
Ellicott City, MD
11.2022 - 03.2023
  • Assisted guests with inquiries and resolved concerns to enhance overall shopping experience.
  • Operated cash register efficiently, processing transactions while ensuring customer satisfaction.
  • Collaborated with team members to ensure prompt, efficient service during peak hours.
  • Maintained accurate inventory levels through regular stock checks and replenishment efforts.

Education

High School Diploma -

Milford Mill Academy
06.2023

Skills

  • Customer service
  • Call center experience
  • Data entry
  • Critical thinking
  • Active listening

Timeline

Customer Service Representative

CMD Outsourcing Solutions
12.2024 - Current

Behavior Technician

LEARN Behavioral
08.2024 - 11.2024

Car Salesperson

Lens Stoler Hyundai
06.2024 - 08.2024

Team Member

Chipotle
03.2023 - 07.2023

Guest Service Team Member

Target
11.2022 - 03.2023

High School Diploma -

Milford Mill Academy
Kayla Hendricks