Kayla Henson
Aamira Home Care
Glen Burnie
1
Certification
6
years of professional experience
Streamlined patient intake processes, improving appointment scheduling efficiency.,Enhanced customer service experiences by effectively managing multi-line phone systems.,Protected patient confidentiality and ensured HIPAA compliance during all communications.
Work History
Medical Receptionist
1 Year 3 Months- Greet and check in patients in a high-volume medical office
- Schedule, confirm, and reschedule appointments
- Verify patient demographics and insurance information
- Answer multi-line phones and direct calls appropriately
- Maintain accurate patient records and HIPAA compliance
Home Health Aide
10 Months- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored and documented patient vital signs, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and healthcare teams to meet individual needs.
- Trained new staff on best practices for patient care, enhancing team efficiency and service quality.
Front Desk Receptionist
1 Year 4 Months- Managed front desk operations, scheduling, and payments
- Provided information on services and promotions
- Maintained clean and professional reception area
Front Desk Receptionist / Assistant
10 Months- Coordinated appointment schedules and optimized client experience.
- Facilitated stylist support and managed transaction processes.
Shift Leader
3 Years 4 Months- Supervised staff and daily operations
- Trained employees and resolved customer issues
Education
Diploma
Currently Enrolled – College Student
Skills
Oversaw patient intake procedures to guarantee accurate data entry and compliance.
Directed scheduling operations to maximize appointment efficiency and reduce wait times.
Managed insurance verification processes to secure patient coverage and minimize billing issues.
Championed HIPAA compliance initiatives to protect patient confidentiality and data integrity.
Leveraged EHR systems to enhance data accessibility and operational efficiency.
Elevated customer service standards to foster positive patient experiences.
Orchestrated multitasking efforts to balance competing priorities seamlessly.
Cultivated effective communication channels to enhance collaboration among staff and patients.
Advanced organizational practices to improve operational workflows and task management.
Certification
Certified Phlebotomist
LANGUAGES
English
Timeline
Home Health Aide
Aamira Home Care
08.2025 - CurrentRead More
Medical Receptionist
Arundel Medical Group
03.2025 - CurrentRead More
Front Desk Receptionist
Hand & Stone Massage and Facial Spa
02.2024 - 06.2025Read More
Shift Leader
LOFT
05.2021 - 09.2024Read More
Front Desk Receptionist / Assistant
Hair Cuttery
06.2020 - 04.2021Read More
Annapolis High School
Diploma
Read More