Kayla Sheahan
Chester
Summary
Adept at maintaining HIPAA compliance and ensuring accuracy in document verification, I excelled at RXNT by enhancing client confidentiality and fostering collaborative relationships. My expertise in data review and patient communication, coupled with a proven track record of improving verification processes, positions me as a valuable asset to any team.
Results-driven professional with extensive experience in verification procedures. Adept at maintaining accuracy and compliance in complex operations. Known for effective teamwork, adaptability, and thoroughness in quality control and data validation.
Overview
9
9
years of professional experience
Work History
Account Verification Specialist
RXNT
01.2024 - Current
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Verified client information by analyzing existing evidence on file.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Document Control Coordinator
Luminis Health
01.2022 - 12.2023
- Maintained confidentiality in handling sensitive documents, protecting both the organization''s intellectual property and client information from unauthorized disclosure.
- Streamlined the flow of information within the organization by serving as a liaison between departments for documentation needs.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Complied with the HIPAA guidelines under Patient Records
Patient Access Representative
Luminis Health
06.2016 - 11.2020
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service to patients and medical staff.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Education
High School Diploma -
Kent Island High School
Stevensville06-2010
Skills
- Identity verification
- Document verification
- HIPAA compliance
- Accuracy and precision
- Collaborative relationships
- Customer relationship management
- Data entry and review
- Medical terminology
- Patient communication
- Patient confidentiality
- Data review
- Fraud detection
- Attention to detail
Timeline
Account Verification Specialist
RXNT
01.2024 - Current
Document Control Coordinator
Luminis Health
01.2022 - 12.2023
Patient Access Representative
Luminis Health
06.2016 - 11.2020
High School Diploma -
Kent Island High School
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