Open To Work
Kayla Shook
Transcore EZPass
Dundalk
Work Preference
Desired Job Title
Customer Service RepresentativeReceptionist
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hours401k matchWork from home optionPaid time off
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
10
years of professional experience
Work History
Customer Service Representative
4 Years 5 Months
Transcore EZPass - Middle River, MD | 02.2022 - Current
- Resolved customer inquiries efficiently using ticketing system to enhance service delivery.
- Collaborated with team to streamline processes, improving response time for customer issues.
- Managed complex customer interactions, ensuring satisfaction while adhering to company protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Scale Clerk
1 Year 7 Months
Trade Point Atlantic - Baltimore, MD | 06.2020 - 01.2022
- Operated scale systems to ensure accurate weight measurements of shipments.
- Maintained meticulous records of shipments and weights for compliance audits.
- Promoted an organized workspace through meticulous upkeep of scale equipment, work area, and related documentation.
Receptionist
7 Months
Dundalk counseling center - Dundalk, MD | 02.2019 - 09.2019
- Managed front desk operations, ensuring seamless communication between patients and counselors.
- Scheduled and coordinated appointments, optimizing office workflow for patient care efficiency.
- Maintained confidentiality of sensitive client information in compliance with HIPAA regulations.
- Responded to inquiries via phone and email, providing accurate information to clients promptly.
Cashier
1 Year 1 Month
Food Lion - Sparrows Point, MD | 01.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and resolved concerns promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to maintain store cleanliness and organization.
Food Runner/Busser
6 Months
Dock of the Bay - Sparrows Point, MD | 05.2017 - 11.2017
- Delivered food and beverages promptly to tables, ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Monitored inventory levels, assisting in restocking supplies as needed.
Dishwasher
1 Year 1 Month
ISLANDER INN - Sparrows Point, MD | 04.2016 - 05.2017
- Operated commercial dishwashing machinery to efficiently clean and sanitize kitchenware.
- Ensured adherence to health and safety regulations while maintaining cleanliness standards.
- Collaborated with kitchen staff to streamline workflow and enhance service efficiency.
- Implemented inventory tracking for cleaning supplies, reducing waste and ensuring availability.
Education
High school or equivalent - High school studies
Sparrows Point High School - Sparrows Point, MD
06-2017
Skills
Customer service
Call center experience
Customer relations
Complaint resolution
Client management
Customer satisfaction measurement
Data entry
Payment processing
Timeline
Customer Service Representative
Transcore EZPass
02.2022 - CurrentRead more
Scale Clerk
Trade Point Atlantic
06.2020 - 01.2022Read more
Receptionist
Dundalk counseling center
02.2019 - 09.2019Read more
Cashier
Food Lion
01.2018 - 02.2019Read more
Food Runner/Busser
Dock of the Bay
05.2017 - 11.2017Read more
Dishwasher
ISLANDER INN
04.2016 - 05.2017Read more
Sparrows Point High School - High school or equivalent, High school studies
Read more