Kayla SUTTON
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer/ Front Desk
Embassy Of Mexico
09.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
Server/Head Bartender
Po Boy Jim
06.2017 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Victory Restaurant And Lounge
03.2021 - 09.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experiences at first point of contact for incoming guest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained thorough menu knowledge to sufficiently answer questions regrading menu item sourcing, ingredients and cooking methods
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Creole On 14th
01.2021 - 12.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members to promptly compete tasks and maintain consistent workflows.
- Maintained clean and safety work environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Woodrow Wilson High School
06.2017
Skills
- Investigation documentation
- Emergency Response
- Stationary surveillance
- Government security clearance
- Food safety understanding
- Food safety practices
- Strong Work Ethic
- Cleanliness standards
- Team building
- Professionalism
- Highly reliable
- ABRA License
- Customer service
- Outgoing personality
Certification
- Licensed [Manager's] - [04/14/2025]
Timeline
Security Officer/ Front Desk
Embassy Of Mexico
09.2023 - Current
Server
Victory Restaurant And Lounge
03.2021 - 09.2022
Server
Creole On 14th
01.2021 - 12.2021
Server/Head Bartender
Po Boy Jim
06.2017 - 05.2023
High School Diploma -
Woodrow Wilson High School
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