Kaylah Mason
Essex
Summary
Proven to excel in fast-paced environments, I significantly surpassed performance metrics at McCormick & Co Inc, highlighting my strong work ethic and exceptional customer service skills. Collaborating effectively across teams, I enhanced production efficiency and customer satisfaction, demonstrating my ability to multitask and solve problems with patience and empathy. I always come to work with a positive attitude and willing to help others.
Overview
8
8
years of professional experience
Work History
Packaging Technician
McCormick & Co Inc
12.2020 - Current
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Consistently exceeded performance metrics set forth by management, showcasing a dedication to excellence and continuous improvement.
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
- Adapted quickly to changes in product specifications or customer requirements, ensuring seamless transitions between projects.
- Contributed to a positive work environment through strong teamwork, communication, and leadership skills.
- Proved successful working within tight deadlines and a fast-paced environment.
- Packed, weighed and shipped items per customer specifications.
- Provided training for new hires, ensuring they were well-equipped to succeed in their roles as Packaging Technicians.
Customer Service Cashier
Royal Farms
08.2018 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Used POS system to enter orders, process payments and issue receipts.
Server
Brightview Assisted Living
06.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Perry Hall High School
Perry Hall, MD06-2020
Skills
- Strong work ethic
- Customer assistance
- Patience and empathy
- Exceptional customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Packaging Technician
McCormick & Co Inc
12.2020 - Current
Customer Service Cashier
Royal Farms
08.2018 - 10.2020
Server
Brightview Assisted Living
06.2017 - 07.2018
High School Diploma -
Perry Hall High School
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