Summary
Overview
Work History
Education
Skills
Timeline
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Kaylen Dade

White Plains

Summary

I am an administrative professional offering excellent communication and computer skills. I have a high degree of attention to detail. I am energetic, flexible, and will provide efficient and professional administrative to all office members. I have capability to multi-task; Good telephone answering skills; Ability to work as part of a team; and have a high level of discretion and judgment.

Overview

9
9
years of professional experience

Work History

FRONT DESK COORDINATOR

University Of Maryland Medical System (UMMS)
05.2023 - Current
  • Scheduled appointments in EPIC computer system
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained clean and organized front desk areas to uphold polished company image
  • Collected appointment deposits, fees, and payments
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel
  • Entered office supplies by taking inventory and submitted orders for low-stock items.

RECEPTIONIST (Seasonal)

H&R BLOCK
02.2023 - 04.2023
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
  • Handled cash and credit card payments with accuracy
  • Outlined the processes and procedures for responding to and completing inquiries
  • Scanned documents and saved them in a database to keep track of important organizational data
  • Maintained optimal quality levels to avoid critical errors and support team performance goals
  • Corrected any data entry errors to avoid issues like duplication or data degradation in the future
  • Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them
  • Entered data for referrals and appointments into a community-based customer relationship management (CRM) database.

ADMINISTRATIVE EMPLOYEE

Department of Motor Vehicle
03.2022 - 06.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events
  • Responded to inquiries from callers seeking information
  • Managed multiple tasks and met time-sensitive deadlines
  • Communicated with management to provide feedback on value and productiveness of appointment setting process
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

HEALTHCARE ASSISTANT

Red Cross
12.2021 - 01.2022
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking
  • Observed patient skin conditions and reported findings to registered nurse
  • Supported healthcare teams with basic physical assessments and diagnostic procedures
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Completed regular check-ins and progress report for each client
  • Kept accurate records for client files and handled related paperwork.

GROCERY SHOPPER

Amazon Fresh
07.2020 - 10.2020
  • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor
  • Looked through shelves and product cases for expired, outdated, or spoiled items
  • Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage
  • Kept up to date on available products, store promotions, and customer service policies to better assist with any need
  • Provided excellent assistance and service by carrying packages and bags and securing customer purchases in vehicles
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

ADMINISTRATIVE SECRETARY

PDF Solutions
05.2018 - 10.2019
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
  • Provided assistance to company leaders by managing budgets, scheduling appointments, and planning itineraries
  • Oversaw and anticipated the company's clerical needs, such as copying, faxing, and file management
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support
  • Created and updated records and files to maintain document compliance.

SALES ASSOCIATE

Once Upon A Child
01.2019 - 07.2019
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Customers received merchandise recommendations based on their needs and preferences
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Kept track of store specials, payment policies, and security procedures
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

FOOD NUTRITION ASSISTANT

Inova Fairfax Hospital
02.2018 - 06.2018
  • Educated clients about long-term health benefits of balanced diets and exercise programs
  • Communicated with operations to ensure that key client deliverables and revenue targets were met
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • Communicated with patients frequently to offer assistance, support, and instructions
  • Observed patient skin conditions and informed the registered nurse of my findings
  • Provided patients with the necessary health education training.

SALES ASSOCIATE

DTLR
07.2015 - 12.2017
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Customers received merchandise recommendations based on their needs and preferences
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
  • Helped team members master sales techniques so they could consistently exceed their goals
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
  • Helped customers locate products and checked store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engaged customers, and promoted specific merchandise.

STYLIST ASSISTANT

Tonya's Touch Hair Studio
10.2014 - 07.2015
  • Provided outstanding customer service and support to both walk-in and scheduled customers
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools
  • Organized sales area and work station to showcase products and boost sales
  • Used soothing shampoo to prepare clients for haircuts and styles
  • Cleaned the floor and wiped down the chair and station to maintain a professional appearance between appointments
  • Assisted in the analysis of customers' hair conditions to make appropriate product and hair care recommendations.

Education

High School Diploma -

North Point High School
Waldorf, MD
06.2015

Skills

  • Office Administration
  • End-of-day reporting
  • Word Processing
  • Customer Service Management
  • Problem-solving skills
  • Cash Handling
  • Guest Services
  • Electronic Recordkeeping
  • Documentation abilities
  • Administrative Skills
  • Data Entry
  • Multi-Line Phone Systems
  • Conflict Management

Timeline

FRONT DESK COORDINATOR

University Of Maryland Medical System (UMMS)
05.2023 - Current

RECEPTIONIST (Seasonal)

H&R BLOCK
02.2023 - 04.2023

ADMINISTRATIVE EMPLOYEE

Department of Motor Vehicle
03.2022 - 06.2022

HEALTHCARE ASSISTANT

Red Cross
12.2021 - 01.2022

GROCERY SHOPPER

Amazon Fresh
07.2020 - 10.2020

SALES ASSOCIATE

Once Upon A Child
01.2019 - 07.2019

ADMINISTRATIVE SECRETARY

PDF Solutions
05.2018 - 10.2019

FOOD NUTRITION ASSISTANT

Inova Fairfax Hospital
02.2018 - 06.2018

SALES ASSOCIATE

DTLR
07.2015 - 12.2017

STYLIST ASSISTANT

Tonya's Touch Hair Studio
10.2014 - 07.2015

High School Diploma -

North Point High School

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Kaylen Dade