Kaziah Walker
Gaithersburg
Summary
Experienced dental receptionist skilled in managing front desk tasks, including appointment scheduling and patient communication. Demonstrated success in delivering exceptional customer service and fostering a positive office atmosphere. Strong organizational abilities contribute to operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Greenway Dental Group
12.2024 - 07.2025
- Scheduled appointments and managed front desk calendar to ensure optimal patient flow.
- Answered phone calls and addressed patient inquiries promptly.
- Facilitated clear communication between patients and dental staff to enhance service quality.
- Maintained accurate patient records and updated information regularly.
- Maintained patient records using electronic health record systems.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
Nova Dental Partners
01.2021 - 11.2024
- Greeted patients warmly, fostering a welcoming atmosphere that enhanced patient experience.
- Scheduled appointments and managed the front desk calendar efficiently.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained accurate patient records in electronic health record systems to support efficient operations.
- Collaborated with dental staff to streamline patient flow, ensuring timely service delivery.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted in preparing treatment rooms for dental procedures.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA01-1999
Skills
- Reception operations
- Appointment scheduling
- Patient registration
- Patient interaction
- Payment processing
- Payment collection
- Electronic health records
- Medical terminology
- Customer relationship management
- Appointment confirmation
- Patient flow coordination
- Dental staff support
- Team collaboration
- Reliability
- Communication etiquette
- Office opening and closing
Certification
- Crisis Intervention
- CPR & AED
Professional Work History
- Front Desk Receptionist for Dental Office, Greenway Dental Group, 12/01/24, 07/31/25
- Front Desk Receptionist for a Dental Office, Nova Dental Partners, 01/01/21, 11/30/24
- Correctional Officer, South Carolina Department of Correction, 09/01/15, 12/31/21
- Lead Security Supervisor, Allied Universal, 11/01/00, 07/31/15
Relevant Experience Highlights
Prepared detailed reports and documentation across multiple roles, ensuring accuracy and compliance., Monitored daily activities, maintained logs, and supported workflow coordination., Conducted intake, visitor check-in, and documentation management., Interacted with the public, providing clear information and resolving inquiries professionally., Collaborated with staff, departments, and external agencies to support operations., Managed schedules, coordinated personnel activities, and supported team operations., Prioritized multiple tasks while maintaining accuracy and confidentiality.
Timeline
Front Desk Receptionist
Greenway Dental Group
12.2024 - 07.2025
Front Desk Receptionist
Nova Dental Partners
01.2021 - 11.2024
High School Diploma -
Spotsylvania High School