Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
KEANA ARAUZ

KEANA ARAUZ

Montgomery Village

Summary

Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Grill
Gaithersburg
05.2023 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Ensured compliance with health and safety regulations.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

  • Maintained records of all customer interactions and transactions.
  • Resolved customer complaints quickly and effectively.

Cleaning Crew Member

Busy Bee Cleaning
Rockville
07.2024 - 03.2025
  • Emptied trash cans and replaced liners as needed.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.

Package Handler

FedEx
Gaithersburg
10.2023 - 02.2024
  • Assisted in training new employees on package handling processes.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Labeled parcels accurately according to company guidelines.

Education

High School Diploma -

Gaston Guilaux
Bolivia
12-2022

Skills

  • Customer service
  • Regulatory compliance
  • Employee training
  • Quality assurance
  • Performance evaluation
  • Team management
  • Food safety
  • Staff supervision
  • Crew leadership
  • Leadership development

Certification

  • CERTIFIES FOOD SERVICES MANAGER

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Cleaning Crew Member

Busy Bee Cleaning
07.2024 - 03.2025

Package Handler

FedEx
10.2023 - 02.2024

Service Manager

Chipotle Grill
05.2023 - Current

High School Diploma -

Gaston Guilaux

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KEANA ARAUZ