Keanu Drinkard
Waldorf
Summary
Experienced assistant manager with a commitment to exceeding job duties, bringing expertise in outstanding customer service, strong money-handling skills, and a proven track record of driving sales through effective strategies. Proficient in data entry, document organization, and maintaining professional communication.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
J.R Pereira Construction
10.2022 - 09.2023
- Data entry and document organization, employing skills in Microsoft Excel and Google Sheets for precise cost estimates and invoices
- Orchestrated prompt responses to emails, adeptly handling routine inquiries, directing messages effectively, and prioritizing urgent matters using Microsoft Outlook
- Phone communications with clients, customers, and colleagues, skillfully scheduling appointments and maintaining a polished phone etiquette
- Ensured financial transaction integrity through meticulous processing of electronic payments
- Social media management, scheduling impactful posts, and elevating engagement levels with customers.
Assistant Manager & Delivery Expert
Domino's Pizza
10.2022 - 02.2023
- Pioneered upselling strategies, significantly increasing sales and revenue by promoting additional or upgraded items to customers
- Championed customer-centric initiatives, providing comprehensive training for colleagues and implementing feedback mechanisms to gauge customer satisfaction, leading to continuous improvement
- Revolutionized inventory management by implementing the FIFO system, resulting in reduced product loss and optimized stock levels
- Maintained exceptional standards in food preparation, consistently surpassing customer expectations
- Optimized weekly schedules for managers, delivery drivers, and customer service representatives, enhancing overall operational efficiency
- Collaborated with managers across Domino's locations to develop and implement a robust referral system, contributing to heightened customer retention and comprehensive store improvement
- Assist in operations across multiple store locations
- Coordinate delivery dispatch to ensure maximum efficiency.
Customer service representative
Domino's Pizza
06.2020 - 08.2021
- Handling financial transactions
- Upselling products to better the sales of the company
- Working with customers to assure the best experience
- Crafting menu items
- Assisting customers with phone orders
- Maintaining store cleanliness.
Clerical Assistant
J.R Pereira Construction
05.2017 - 09.2017
- Data entry and document organization, employing skills in Microsoft Excel and Google Sheets for precise cost estimates and invoices
- Orchestrated prompt responses to emails, adeptly handling routine inquiries, directing messages effectively, and prioritizing urgent matters using Microsoft Outlook
- Phone communications with clients, customers, and colleagues, skillfully scheduling appointments and maintaining a polished phone etiquette
- Ensured financial transaction integrity through meticulous processing of electronic payments
- Social media management, scheduling impactful posts, and elevating engagement levels with customers.
Assistant Manager
Domino's Pizza
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with managers across Domino's locations to develop and implement a robust referral system, contributing to heightened customer retention and comprehensive store improvement.
- Assist in operations across multiple store locations.
- Coordinate delivery dispatch to ensure maximum efficiency.
Education
No Degree - Vocal Performance
University of Maryland - College Park
College Park, MDHigh School Diploma -
Westlake High School
Waldorf, MD06.2021
Skills
- Proficient in installing and troubleshooting various car audio systems
- Installation of dash cams in multiple vehicles
- Proficient in basic auto mechanic tasks such as oil changes, brake replacements, engine diagnostics, tune ups, etc
- Basic soldering skills for electrical connections
- Basic knowledge of computer building and assembly
- Familiarity with assembling hardware components and configuring systems
- Capable of troubleshooting and resolving hardware issues
Timeline
Clerical Assistant
J.R Pereira Construction
10.2022 - 09.2023
Assistant Manager & Delivery Expert
Domino's Pizza
10.2022 - 02.2023
Assistant Manager
Domino's Pizza
08.2021 - Current
Customer service representative
Domino's Pizza
06.2020 - 08.2021
Clerical Assistant
J.R Pereira Construction
05.2017 - 09.2017
No Degree - Vocal Performance
University of Maryland - College Park
High School Diploma -
Westlake High School
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