Keenan Enoch
Lexington Park
Summary
Experienced and personable team player with a proven track record of inspiring staff to excel. Combining 13 years of law enforcement expertise with 6 years in sales, eager to leverage skills in organization, planning, overseeing, evaluating, and customer service to advance professional growth. Dedicated and accomplished sworn law enforcement officer with over 12 years of experience, determined to continue journey of development and contribute to the success of an organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Manager
All American Harley-Davidson
01.2023 - Current
- Oversee and manage all operations of new and pre-owned motorcycles
- Ensures the Sales Department contributes acceptable levels of gross and net profit
- Ensures Sales Professionals are well trained, motivated, and available when needed
- Oversee sales, trade-ins, and delivery of all new and pre-owned motorcycles
- Maintains established procedures to ensure timely and proper completion of all paperwork
- Develop and ensure the use of a common and consistent quotation methodology for vehicle sales, trade-ins, and purchases.
- Maintain sales follow-up programs.
- Provide reports to the GM / Director of Operations as requested.
- Attend training sessions to keep current with sales department issues.
Sales Consultant
All American Harley-Davidson
05.2018 - 12.2022
- Attain new and used sales quotas as set by the sales manager.
- Use floor time effectively to meet customer needs and solicit sales of all products.
- Present the features of all products to customers along with their benefits.
- Show each customer advantages of products over competing brands.
- Cross-sell additional parts, accessories, HOG memberships, etc. with all new and used vehicles.
- Follow procedures to ensure timely and proper completion of all paperwork.
- Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
- Handle telephone transactions quickly, and courteously.
- Ensure customers are properly qualified for needs, wants, and ability to buy.
- Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
- Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
- Conduct a pre-delivery inspection prior to delivery to customer
Public Safety Officer/Sergeant/Shift Supervisor
St. Mary’s College of Maryland
11.2008 - 05.2018
- Responsible for directing, supervising, and scheduling the work of officers and dispatchers
- Reviews and submits detailed incident reports involving theft, assaults, motor vehicle accidents, etc
- Investigates and handles complaints
- Directs operations at the scenes of incidents, calls for service and special events
- Directs vehicular traffic and enforces parking regulations, issues warnings, summonses, and makes arrests when appropriate
- Coordinates staff efforts in the enforcement of laws and college rules, regulations and polices
- Maintains civility of officers and is responsible for documentation of officers on shift
- Responsible for following policies and procedures as defined by the employee handbook, state and local laws
- Assists in creating, revising, and updating the policies and procedures of the department
- Prepared and maintains statistical and special reports
- Prepares and submits monthly Uniform Crime Report (UCR)
- Assists in training subordinate staff concerning post assignments, traffic control, alarm controls, and communication apparatus
- Assists with Field Training Program for new officers
Public Safety Officer/Non Commissioned
St. Mary’s College of Maryland
05.2006 - 11.2008
- Responsible for the investigation, detention, and apprehension of individuals suspected of offenses against federal, state, local laws, as well as college regulations
- Stop, search and investigate suspicious persons on foot or in vehicles as well as arrest and detain violators of federal, state, local laws, as well as college regulations
- Performs foot, vehicle, and bicycle patrols while investigating crimes against federal, state, and/or local laws to include college regulations
- Responsible for conducting surveillance to recognize and respond to acts of suspicious nature, and deter against crimes such as theft, burglary, assault, and other criminal acts
- Investigates traffic accidents, establishes emergency procedures for the flow of traffic around accident scenes, and administers first aid and assists in the evacuation of injured persons
- Conducts preliminary investigations, secure crime scenes, collect and preserve evidence, interviews witnesses, and interrogates law violators
- Conduct searches of persons, vehicles and spaces, and engage in communication with state and local law enforcement and emergency units for the exchange of information regarding responses to emergencies
- Regulate pedestrian and vehicular traffic to prevent accidents and to ease congestion and parking problems, including specialized control in conjunction with ceremonies, parades, emergency situations, and similar events
- Completes detailed initial police reports on incidents to including, but not limited to traffic accidents, assaults, thefts, and burglaries
- Responsible for being familiar with local polices, and ensures law enforcement and physical security standards are maintained and exercised with a high degree of professionalism
- Preserves the peace, arrests and apprehends violators and provides assistance to citizens in emergency situations
- Performs policing functions such as arresting or detaining persons or seizing contraband, property, or assets
- Conducts searches or inspections of persons, baggage, vehicles, and other materials
- Ensure protection of civil rights of individuals while on state owned property and preserve a peaceful environment
- Advise persons of their constitutional rights and present competent professional testimony in court
- Make foot and vehicle patrol checks of various areas to determine whether the area is secure and/or if criminal activity is occurring
- Performs law enforcement and crime prevention duties to maintain law and order during normal and emergency operations
- Performs police duties to assure the protection of life, property, and the civil rights of individuals
- Patrols college property to prevent crime, protect life and property, and enforce local regulations and laws
- Plans and conducts initial investigations of suspicious activities, security breaches, and crimes
- Acts as a first responder to all types of emergencies or volatile situations such as hostage/barricade situations, bomb threats, vehicle accidents, robberies, hazardous material incidents, and other emergencies
- Controls access to sensitive/restricted areas where there is potential for breach of security, public safety, or public health
- Performs traffic duties including directing traffic, issuing traffic tickets for traffic violations including parking infractions
- Coordinates emergency responses between security, fire, and other emergency agencies, and receives and acts on calls concerning reports of violations or complaints to include 911 emergency calls
- Responds to all calls or alarms involving a crime in progress, crimes just discovered, and/or disturbances
- Possesses expertise in the use of unarmed defense and offender restraint using the minimum application of physical force and weapon deployment necessary as described in agency policy when subduing or disarming individuals such as offenders who resist, forcibly assault, oppose, impede, or interfere with police officers; also other individuals such as persons involved in domestic disputes, or persons disrupting normal working conditions
- Takes charge of crime scenes or accident scenes and restricts access to persons required on scene
- Analyze facts in order to identify suspects or witnesses and develops case information for use in pressing charges and bringing suspects to trial
- Seeks, detects, gathers, and protects evidence; takes statements, makes arrests, transports arrested persons
- Responsible for the enforcement, investigation, apprehension, and detention of individuals suspected of offenses against the criminal laws of the United States, State of Maryland, and local laws and regulations governing security and law enforcement within the St
- Mary’s College of Maryland community
Dispatcher/Clerk
St. Mary’s College of Maryland
05.2005 - 05.2006
- Answers emergency phone calls for service
- Evaluates requests and provides or sends appropriate response by dispatching Public Safety Officers, fire and emergency services or other law enforcement in accordance with established protocols
- Provides information about calls to Public Safety Officers and to various responding agencies
- Records and logs all information pertaining to all calls for service, traffic and parking citations, vehicle registration, etc
- Utilizes NCIC/MILES/NLETS law enforcement network as available
- Answers regular business phone lines
- Assist visitors, students, faculty and staff, seeking general information, vehicle temporary passes, emergency assistance, and other services
- Controls state vehicle fleet access after normal business hours
Education
Some College Coursework Completed - Computer Information Systems
College of Southern Maryland
Leonardtown, MD05.2005
Some College Coursework Completed - Computer Information Systems
Bowie State University
Bowie, MD05.2003
High School Diploma -
Great Mills High School
Great Mills, MD06.2002
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Accomplishments
Top Sales 4 years in a row
Training
- Master Level Sales Manager Training, Harley-Davidson, 01/01/23, Present
- Master Level Sales Training, Harley-Davidson, 07/01/18, Present
- Sworn/Commissioned Special Police Officer, State of Maryland, 09/01/11, 05/31/18
- Investigation of Sex Crimes for Campus Police, D. Stafford and Assoc., 07/01/14, 07/31/14
- Saber OC Aerosol Projector Instructor, Saber, 09/01/14, 09/30/14
- Uniform Crime Reporting (UCR) officer for department, 02/01/15, 02/28/15
- Expandable Baton and Tactical Handcuffing, Sgt. Chris Coons, St. Mary’s College of MD, 03/01/07, 03/31/07
- Bicycle Patrol Officer, Joe Sterns, 06/01/07, 06/30/07
- Documentation and Discipline, Maryland Police and Training Commission, 12/01/09, 12/31/09
- Effective Leadership, Maryland Police and Training Commission, 12/01/09, 12/31/09
- CPR/AED for the professional rescuer, Red Cross, 06/01/11, 06/30/11
- Public Safety Officer Basic Training, Anne Arundel Community College, 07/01/11, 07/31/11
- Preliminary Breathalyzer Test, Sgt. Medved, St. Mary’s County Sheriffs Dept., 05/01/07, 05/31/07
- Techniques of Fingerprinting, Maryland Criminal Justice Information System (CJIS), 01/01/08, 01/31/08
- New Hampshire Campus Safety Training Academy, Keene State College, 07/01/06, 07/31/06
Certification
Master Level Sales Manager Training - Harley-Davidson January 2023 - Present
Master Level Sales Training - Harley-Davidson - July 2018 - Present
Sworn/Commissioned Special Police Officer - September 2011- May 2018 - State of Maryland
Investigation of Sex Crimes for Campus Police - July 2014 - D. Stafford and Assoc.
Saber OC Aerosol Projector Instructor - September 2014 – Saber
Uniform Crime Reporting (UCR) officer for department - February 2015
Expandable Baton and Tactical Handcuffing by ASP - March 2007 – Sgt. Chris Coons, St. Mary’s College of MD
Bicycle Patrol Officer - June 2007 – Joe Sterns
Documentation and Discipline - December 2009 – Maryland Police and Training Commission
Effective Leadership - December 2009 - Maryland Police and Training Commission Adult/Child
CPR/AED for the professional rescuer June 2011 – Red Cross
Anne Arundel Community College Public Safety Officer Basic Training - July 2011
Preliminary Breathalyzer Test - May 2007 – Sgt. Medved, St. Mary’s County Sheriffs Dept.
Techniques of Fingerprinting - January 2008 – Maryland Criminal Justice Information System (CJIS)
New Hampshire Campus Safety Training Academy - July 2006 – Keene State College
Languages
English
Native or Bilingual
Timeline
Sales Manager
All American Harley-Davidson
01.2023 - Current
Sales Consultant
All American Harley-Davidson
05.2018 - 12.2022
Public Safety Officer/Sergeant/Shift Supervisor
St. Mary’s College of Maryland
11.2008 - 05.2018
Public Safety Officer/Non Commissioned
St. Mary’s College of Maryland
05.2006 - 11.2008
Dispatcher/Clerk
St. Mary’s College of Maryland
05.2005 - 05.2006
Some College Coursework Completed - Computer Information Systems
Bowie State University
High School Diploma -
Great Mills High School
Some College Coursework Completed - Computer Information Systems
College of Southern Maryland
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