Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keesha Routh-Lloyd

Germantown

Summary

Dynamic delivery driver with a clean driving record and proven customer service skills at USPS. Known for optimizing routes using GPS technology, ensuring timely deliveries, and maintaining strong client relationships. Dependable and reliable, consistently exceeding expectations in fast-paced environments while upholding safety standards and fostering teamwork.

Overview

27
27
years of professional experience

Work History

Delivery Driver

Amazon
01.2024 - 03.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver

USPS
08.2024 - 10.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Lead Housekeeper

Country Meadows Retirement Communities
04.2022 - 08.2023
  • Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
  • Reduced workload for team members by optimizing work schedules and task delegation.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.

Delivery Driver

NAPA Auto Parts - Genuine Parts
03.2018 - 09.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.

Housekeeper

Brookdale Assisted Living
07.2015 - 08.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Housekeeper

Residence Inn Marriott
10.2010 - 10.2011
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Housekeeper

Lorien Health Services
01.2000 - 12.2002

Sales Associate

Macy's Department Store
03.1999 - 01.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Housekeeper

Hampton Inn By Hilton
07.1998 - 10.1998
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

High School Diploma - Gender Studies

Wilde Lake High
Columbia, MD
08.1998

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Punctual and reliable
  • Safe driving
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Safe driving record
  • GPS operation
  • Vehicle cleaning and maintenance
  • Vehicle inspection
  • Pre-trip and Post-trip inspections
  • DOT compliance
  • Auto delivery
  • Responsible driver
  • Courteous and polite demeanor

Timeline

Delivery Driver

USPS
08.2024 - 10.2024

Delivery Driver

Amazon
01.2024 - 03.2025

Lead Housekeeper

Country Meadows Retirement Communities
04.2022 - 08.2023

Delivery Driver

NAPA Auto Parts - Genuine Parts
03.2018 - 09.2018

Housekeeper

Brookdale Assisted Living
07.2015 - 08.2018

Housekeeper

Residence Inn Marriott
10.2010 - 10.2011

Housekeeper

Lorien Health Services
01.2000 - 12.2002

Sales Associate

Macy's Department Store
03.1999 - 01.2000

Housekeeper

Hampton Inn By Hilton
07.1998 - 10.1998

High School Diploma - Gender Studies

Wilde Lake High

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Keesha Routh-Lloyd