Kehinde Mustafa
Towson
Summary
Equipped with student engagement and support skills via current and prior roles. Experienced in PeopleSoft and familiar with Excel. Knowledgeable of reenrollment procedure, and broader academic polices at Towson University. Eager to apply prior customer service and data entry/evaluation skills to be successful in new role.
Overview
6
6
years of professional experience
Work History
Records & Registration Associate
Towson University
12.2021 - Current
- Handled student course registration issues and coordinated with departments for further resolution.
- Certified enrollment and/or academic status to students and authorized external organizations.
- Updated students majors, minors, tracks, and programs while corresponding with departments regarding the changes.
- Evaluated and posted transferred course work for current and returning students.
- Evaluated student reenrollment applications to ensure fitness to return to Towson University.
- Updated reenrolling student data as needed while keeping a record of the applications and relevant documents.
- Coordinated with reenrolling students about their status and required procedures for successful reenrollment.
- Provided customer service in person, via phone, email and live chat.
Intern
Sheppard Pratt Hospital
08.2021 - 12.2021
- Performed candidate sourcing through various platforms, including Indeed and LinkedIn.
- Contacted applicants with information about building access/parking, and also addressed job position questions as able.
- Took part in regular team meetings to evaluate and improve recruitment strategies.
- Maintained applicant tracking and candidate management systems.
Student Orientation Leader
Towson University
05.2020 - 08.2021
- Served as a critical first point of contact for new students and parents to instill a welcoming and supportive environment.
- Led campus tours for new students to promote university services, programs and resources.
- Virtually host academic advising and course registration sessions with oversight of relevant academic departments.
- Leveraged my own student experience to better advise and connect with new students.
Resident Assistant
Towson University
08.2019 - 05.2021
- Organized community engagement events to foster unity and welcomeness amongst diverse student groups.
- Conducted routine safety/security tours to ensure compliance with university policy.
- Served as a resource point for students in distress.
- Managed administrative tasks such as room condition reports, maintenance requests, and incident reports.
- Supported interpersonal development and conflict resolution among student residents.
Education
Bachelor of Science - Healthcare Management
Towson University
Baltimore, MD12-2021
Skills
- Customer Service experience
- Detail Oriented
- PeopleSoft and Excel experience
- Personal experience as a Towson student
- Prior student support roles
Timeline
Records & Registration Associate
Towson University
12.2021 - Current
Intern
Sheppard Pratt Hospital
08.2021 - 12.2021
Student Orientation Leader
Towson University
05.2020 - 08.2021
Resident Assistant
Towson University
08.2019 - 05.2021
Bachelor of Science - Healthcare Management
Towson University