Keidra Weaver
Silver Spring
Summary
Detailed-oriented individual with the ability to effectively prioritize responsibilities within time limits; bringing excellent customer service skills as well as exceptional reading and writing skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Financial Advisor
CMD Group
06.2024 - Current
Guest Greeter
Board Of Elections
05.2024 - 11.2024
- Assisted with special events coordination, ensuring seamless execution of setup and registration processes.
- Maintained cleanliness of reception area to provide a pleasant environment for visitors.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
- Actively listened to guests'' needs and concerns, taking appropriate action to ensure their satisfaction.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Facilitated a welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
- Developed strong relationships with repeat customers, fostering loyalty and brand affinity through personalized interactions.
DATA ENTRY CLERK
Department of Social Services
08.2018 - 11.2021
- Reviewed applications and supporting documents according to best practices
- Coded and processed applications into required electronic format
- Audited on-line applications for accuracy and completeness
- Loaded and sorted information onto prescribed databases
- Maintained complete activity logs and regularly prepared reports
- Retrieved and presented required information in various formats
- Provided guidance and information on application requirements
CUSTOMER SERVICE REPRESENTATIVE
Gannett
09.2015 - 12.2018
- Maintained a high-volume workload within a fast paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume)
- Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity
CUSTOMER SERVICE REPRESENTATIVE
TelAc
03.2013 - 08.2015
- Effectively managed a high volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally; defused volatile customer situations calmly and courteously
- Mastered customer service management systems and databases
- Referred unresolved customer grievances to designated departments for further investigation
- Oversaw call center employees to ensure customer satisfaction goals were consistently met
Education
High School Diploma -
American Prep Institute
Chicago, IL01.1999
Skills
- Writing and editing
- Time management
- Flexibility/Adaptability
- Dedicated
- Organized
- Team-oriented
- Computer skills
- Engaging personality
Timeline
Financial Advisor
CMD Group
06.2024 - Current
Guest Greeter
Board Of Elections
05.2024 - 11.2024
DATA ENTRY CLERK
Department of Social Services
08.2018 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
Gannett
09.2015 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
TelAc
03.2013 - 08.2015
High School Diploma -
American Prep Institute
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