Summary
Overview
Work History
Education
Skills
Timeline
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Keilani Rhodes

Aberdeen

Summary

Dynamic and dedicated professional with exceptional service writer skills. Work efficiently with other service advisors to enhance the work progression of the shop. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques. Strong cash handling expertise which leads the customers to have happy experiences with the business.

Overview

9
9
years of professional experience

Work History

Server

The Greene Turtle Sports Bar & Grille
08.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Automotive Service Advisor

Budget Auto Sales
06.2024 - 07.2025
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Assistant Dairy Manager

Shop Rite
11.2016 - 06.2020
  • Conducted regular quality checks, ensuring compliance with food safety regulations and company standards.
  • Ensured accurate labeling of all dairy products with correct pricing information to minimize discrepancies at checkout.
  • Developed strong rapport with customers by providing knowledgeable advice on product selection based on their preferences and dietary needs.
  • Collaborated with Dairy Manager to develop effective merchandising strategies, boosting sales of high-margin items.
  • Managed vendor relationships to negotiate better pricing contracts, resulting in cost savings for the store.
  • Reduced shrinkage by implementing efficient monitoring systems and conducting regular audits of dairy department inventory.
  • Handled escalated customer complaints professionally and efficiently to maintain a positive brand reputation within the community.
  • Facilitated smooth communication between team members through regular meetings and updates on department goals and initiatives.
  • Coordinated daily stocking activities, ensuring adequate coverage during peak hours for optimal customer service experience.
  • Supported the Dairy Manager in analyzing sales data, adjusting pricing strategies based on market trends and competition analyses.
  • Adhered to all company policies and procedures, demonstrating a strong commitment to ethical business practices and high standards of customer service.
  • Enhanced store productivity by managing dairy inventory and maintaining proper stock levels.
  • Assessed employee performance through periodic reviews, identifying strengths and areas for improvement.
  • Maintained cleanliness and organization within the dairy department, providing a visually appealing shopping experience for customers.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Performed repairs and preventive maintenance on equipment and property.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.

Education

Early Learning And Child Care

Aberdeen High School
Aberdeen MD
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • High volume dining
  • Menu memorization
  • Cleanliness standards
  • Order accuracy
  • Point of sale (POS) system operations

Timeline

Automotive Service Advisor

Budget Auto Sales
06.2024 - 07.2025

Server

The Greene Turtle Sports Bar & Grille
08.2020 - Current

Assistant Dairy Manager

Shop Rite
11.2016 - 06.2020

Early Learning And Child Care

Aberdeen High School

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Keilani Rhodes