Keionna Bolding
La Plata
Summary
A friendly, creative and enthusiastic person, seeking an entry level position that will foster my passion for community service, adults and children alike; and, will cultivate the growth of my leadership and organizational skills. Authorized to work in the US for any employer
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender/event Server/
The Charles
07.2023 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Bartender/Server
Applebee's
03.2021 - 07.2023
- Motivating and Promoting good teamwork skills
- All other duties as assigned
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Certified Nursing Assistant (CNA)
Genesis HealthCare
03.2021 - 01.2022
- Assisted patients or residents with activities of daily living (ADLs) such as: dressing, bathing, feeding and emotional support.
- Serve and prepare meals as needed and assist patients with eating.
- Take and monitor vital signs regularly.
- Answer call lights and intervene in crisis situations in a timely manner.
- Turn, reposition or lift patients as needed who may be bedridden.
- Collect information about conditions and treatment plans from caregivers, nurses and physicians.
- Clean and sanitize patient areas regularly.
- Change bed sheets and restock rooms with necessary supplies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Shift Manager
McDonalds, Inc
05.2014 - 03.2021
- Prepare food for orders
- Ensure all food and production was properly handled
- Handle and maintain profession front line service
- Provide ultimate customer service to the community
- Extend courtesy and professionalism at all times
- Resolve and provide positive solutions to all problems
- Preserve clean and sanitary environment
- Practice clear and effective communication
- Remain friendly and enthusiastic at all times
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Delivery Driver
Amazon
08.2020 - 11.2020
- Deliver packages safely and keep a friendly environment.
- Arrange packages in order of delivery routes
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Restaurant Server/Hostess
TGI Friday's Restaurant
09.2015 - 01.2017
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings
- Dedicated to ensuring customer satisfaction
- Remaining accessible and friendly
- Able to anticipate and identify guest needs
- Able to multitasking while remaining professional and courteous in fast-paced environments
- Assist in new employee training
- All other duties as assigned
- Maintain a clean and safe working environment for customers and employees
- Answer telephones
- Preform all other tasks as necessary
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Party Host/Game Attendant
Chuck E. Cheese's
01.2012 - 01.2014
- Warmly greet and welcome all party guests with a smile
- Effectively communicate all party rules and guidelines
- Plan, organize, and facilitate assigned parties
- Create a safe, clean and fun environment
- Communicate positively and clearly with children and parents
- Remain energetic and professional at all times
- Ensure food is properly displayed and properly served within the party room
- Lead and facilitate games and activities
- Be creative in developing fun and safe activities
- Interact with children and parents throughout all phases of the parties
- Finalize party balance
- Report any and all misconduct of patrons/employees to management
- Perform other duties as required.
Education
General Studies - undefined
Thomas Stone High School
Waldorf, MD05.2015
Skills
- Shift Lead
- Bartending
- Curriculum development
- Outlook (Less than 1 year)
- Leadership
- Vital signs
- MS OFFICE (Less than 1 year)
- Shift Supervisor
- Shift management
- Hospitality
- Vital Signs
- Documentation review
- Driving
- Crew Member
- Food Service
- Serving
- Microsoft Office (Less than 1 year)
- Team Member
- Customer service
- Cash handling
- Food handling
- PowerPoint (Less than 1 year)
- Excel (Less than 1 year)
- Patient care
- Time management
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Problem-solving
- Multitasking and organization
- Lifting and transferring
- Patient hygiene assistance
- Compassionate caregiver
- Strong multitasking
- Team player attitude
- Outgoing personality
Certification
- Certified Nursing Assistant (CNA)
- April 2021
Timeline
Bartender/event Server/
The Charles
07.2023 - Current
Bartender/Server
Applebee's
03.2021 - 07.2023
Certified Nursing Assistant (CNA)
Genesis HealthCare
03.2021 - 01.2022
Delivery Driver
Amazon
08.2020 - 11.2020
Restaurant Server/Hostess
TGI Friday's Restaurant
09.2015 - 01.2017
Shift Manager
McDonalds, Inc
05.2014 - 03.2021
Party Host/Game Attendant
Chuck E. Cheese's
01.2012 - 01.2014
General Studies - undefined
Thomas Stone High School
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